RoboKiller Releases 2021 Phone Scam Report

Americans Received 160 Billion Unwanted Messages in 2021, a 45% Increase

News provided by

Feb 14, 2022, 12:14 ET

NEW YORK, Feb. 14, 2022 /PRNewswire/ -- RoboKiller, the app that eliminates 99% of spam calls and text messages, today released its 2021 Phone Scam Insights report. The report reveals Americans received 87.8 billion spam text messages and 72.2 billion spam calls, annual increases of 58% and 32%, respectively.

Spam text messages were the big story in 2021, as they surpassed spam calls by more than 15 billion. This marked the second consecutive year scammers relied on texts more than calls to reach consumers. RoboKiller believes this is a concerted effort by scammers to address declining call answer rates (75% of millennials would rather text than call) and new STIR/SHAKEN regulations designed to curb caller ID spoofing.

According to RoboKiller, the vast majority of phone scams go unreported to the FTC. In 2021, RoboKiller estimates Americans lost $40 billion to phone scams. During this time, RoboKiller's advanced spam call & text protection helped to prevent upwards of $100 million in financial losses for its users.

To view the full report, follow the link below:
RoboKiller 2021 Phone Scam Insights

Call & Text Scams: Key Findings & Takeaways

Scam text messages outpaced scam calls (87.8 billion vs. 72.2 billion) for the second year in a row. The disparity, however, was narrower in 2020 (55.4 billion vs. 54.6 billion).
In 2021, Americans received 12 billion vehicle warranty scams. This is the largest robocall on record since RoboKiller began tracking scam calls in 2017. It is statistically possible that every American received at least one vehicle warranty scam call in 2021.
Delivery-related scam text messages were especially prominent in 2021, making up 26% of all scam texts. Scammers like to predict people's purchasing habits. As a result, messages containing links to track packages or adjust delivery preferences flooded American phones.
The FCC's STIR/SHAKEN mandate has yet to make a dent in spoofed call rates since its June 30, 2021 implementation deadline. In fact, calls originating from spoofed caller IDs remained in the vicinity of 40% nearly every month in 2021.

2021 KEY PHONE SCAM TRENDS

Top Five Most Spam Texted States

State	Total Estimated Spam Texts
Texas	10,095,771,312
California	9,093,288,416
New York	7,866,422,408
Florida	4,711,701,088
Ohio	4,004,379,666

Top Five Most Spam Called States

State	Total Estimated Spam Calls
Texas	8,895,603,622
California	7,113,989,672
Florida	4,873,590,078
Ohio	3,142,198,567
Georgia	2,973,724,407

Scammers frequently targeted densely populated states like Texas, California, Florida, and Ohio with phone spam in 2021. On a per capita basis, however, states with smaller populations were also notable targets. West Virginia and Arkansas led the way in spam texts and spam calls per person, respectively.

Top Five Text Scams, 2021

Category	Estimated Spam Texts
Delivery	23,076,811,343
COVID-19	5,696,455,112
Bank	3,071,087,772
Apple + Hardware Sweepstakes	2,601,735,612
Healthcare	1,060,272,839

Top Five Robocall Scams, 2021

Category	Estimated Spam Texts
Vehicle Warranty	12,995,413,910
Health Insurance	3,106,185,648
Religious	3,041,172,460
Social Security	2,961,711,897
Student Loans	2,802,790,771

With nearly 40% of Americans lacking the funds to cover a $400 emergency, a loss to a robocall or text message scam can cause significant financial hardship. In 2020, the average phone scam stole nearly $1,200, according to the FTC (total 2021 data is not available as of the time of this writing).

To view the full report, follow the link below:

RoboKiller 2021 Phone Scam Insights

How To Stop Phone Scams
At RoboKiller, our mission is to create a world without spam. In addition to downloading the RoboKiller app, follow these tips to protect yourself against phone scams. Additionally, if your brand is interested in protecting against scams perpetrated under its name, contact our enterprise service team.

About RoboKiller
With more than 12 million downloads and $400 million in losses prevented, RoboKiller is the leading independent spam call and text blocker. RoboKiller has been named a leader in technical and mobile achievement by the Webby Awards, Media Excellence, Best in Biz, and more. RoboKiller was named the most effective solution to robocalls by the FTC.

RoboKiller's robocall and spam text insights are powered by a global database of millions of phone scams and audio fingerprints. RoboKiller's proprietary data insights have been featured by The New York Times, ABC World News, NBC Nightly News, and many others.

For custom data inquiries, contact RoboKiller's insights team here or at [email protected].

RoboKiller is available for download in the Apple App Store and Google Play. To learn more, visit www.robokiller.com.

RoboKiller, a Teltech brand, is a division of Mosaic Group, an IAC Company (NASDAQ: IAC).

Contact: Haley Robles, [email protected]

SOURCE RoboKiller