Roamware Launches Roaming Quality Monitoring Solution to Enable Comprehensive Tracking of Roaming and International Voice and SMS Service Quality

HONG KONG and SAN JOSE, Calif., June 2, 2011 /PRNewswire/ -- Roamware, Inc., a leading provider of roaming and mobile financial services (MFS) solutions, announced the general availability of its Roaming Quality Monitoring (RQM) suite. This solution provides roaming managers with detailed performance analyses that holistically capture all critical KPIs needed to actively track roaming and international voice and SMS service delivery quality. The solution has already been deployed by CSL, Hong Kong's leading mobile operator.

"Roaming and international voice and SMS are important services that CSL's roaming subscribers use to stay in touch across boundaries, so ensuring top notch service quality is a critical business KPI for us.  Roamware's RQM suite has helped CSL to proactively monitor such service delivery, watch the GRQ KPIs, detect malicious activity and fraud, enhance overall roaming and international voice and SMS service quality for our subscribers, and improve revenue assurance for CSL," said George Lam, General Manager, Wholesale and International Services, CSL Limited. "CSL has been a leader in delivering innovative services to Hong Kong mobile subscribers. We are happy to partner with Roamware to enrich our infrastructure in order to continue delivering world-class services to our customers," he added.  

Said Dr. John Jiang, EVP, CTO and Co-Founder, Roamware, "Roaming and International voice and SMS usage continues to grow globally every year. Operators realize that voice and SMS are not just a service but a way of life for mobile users, especially for high-value international roaming subscribers who use it as a convenient communication channel across boundaries. There is consequently a strong need for solutions that actively keep track of voice and SMS service quality and ensure that operators are able to leverage their full revenue potential."

Roamware's RQM suite is a comprehensive and innovative set of solutions that provides operators with complete roaming revenue assurance with a 360-degree view of all roaming activities including network access, service access, connection establishment, connection retention, connection quality and GRQ gauging.

About CSL Limited

Established in 1983, CSL is Hong Kong's first mobile operator. We are the leading mobile network operator in Hong Kong, arguably the most competitive telecommunications market in the world. CSL offers comprehensive post and pre-paid mobile services to both local and international customers. CSL is also the leading roaming operator in Hong Kong as we are able to provide unmatched international multi-media connectivity with over 520 roaming operators around the world. CSL is a subsidiary of Telstra Corporation Limited, Australia's leading telecommunications and information services company.

About Roamware, Inc.

Roamware, Inc. is the leading provider of roaming and mobile financial services solutions with a customer base of over 480 mobile operators across 154 countries.  The company is the global leader in mobile roaming solutions with an estimated 60 per cent market share of the voice and data roaming segments for GSM, 3G and CDMA technology platforms.  Roamware m-commerce and mobile banking solutions have been successfully deployed by major banks and global operators around the world, including: Vodafone, Permanent TSB and Bank of Ireland. Its solutions range from credit transfers, international remittance, person to person transactions to top-up and bill payment.  The company is headquartered in San Jose with operations in Brussels, Bangalore, Mumbai, New Delhi Singapore, Dublin, Johannesburg, Amman and Hong Kong. http://www.roamware.com

SOURCE Roamware, Inc.

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