Radiant Plumbing and Air Conditioning urges essential Austin businesses to avoid safety shortcuts
Protecting employees and customers is key for companies continuing to operate during COVID-19 crisis
AUSTIN, Texas, April 9, 2020 /PRNewswire/ -- Radiant Plumbing and Air Conditioning, Austin's leading plumbing and HVAC specialist, offers safety and operations tips for home service contractors and other essential businesses continuing to operate during the COVID-19 crisis.
"It all starts with the safety of your team," said Brad Casebier, president and founder of Radiant Plumbing and Air Conditioning. "If one person gets sick, you could lose 50-70% of your employees for two weeks. People in our community still need to have their plumbing and HVAC serviced and repaired, they still need groceries and medication and they still need to do laundry and pay bills. The businesses that provide those essential services have to make sure that their team stays healthy, that they're trained, and that they're keeping themselves and their customers safe. Taking safety shortcuts right now puts people at risk and won't help your business."
Casebier says three principles have guided Radiant through the first weeks of the outbreak and can help other essential businesses.
- Be prepared: Radiant Plumbing and Air Conditioning's reliance on cloud computing for dispatch, scheduling, service, sales, meetings and training allowed the company to implement a work-from-home program quickly and efficiently. Casebier's awareness of the severity of COVID-19 prompted a quick response in training and equipping technicians.
- Be present: Leadership should be available and accessible, Casebier says. Staying connected with employees through video calls helps the entire team stay informed. It also builds confidence and trust among team members.
- Be proactive: Stay informed and listen to employees in order to continue adapting to a constantly changing situation. After providing personal protective equipment to his technicians, Casebier also scheduled a training session with a medical professional to ensure the gear was being properly used.
"We're taking an extreme approach to safety," Casebier said. "You can't overdo safety precautions in this situation. We have an enormous responsibility to protect our technicians and office staff as well as our customers and the whole Austin community."
For more information about Radiant, please visit https://radiantplumbing.com/.
About Radiant Plumbing and Air Conditioning
Radiant Plumbing and Air Conditioning is an award-winning plumbing and HVAC specialist, offering premier home service to the greater Austin area. Radiant strives to be a model for local businesses by providing outstanding customer experiences and some of the best jobs in Austin. Radiant also believes in giving back to the community through contributions to charitable organizations involved in water safety and distribution. For more information visit https://radiantplumbing.com or call 512-263-9988.
MEDIA CONTACT:
Heather Ripley
Ripley PR
865-977-1973
[email protected]
SOURCE Radiant Plumbing & Air Conditioning
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