QuestBack Expands With New U.S. Location in Austin, Texas

Brings Advanced Customer and Employee Feedback Solutions To One Of The Largest and Fastest Growing Economies In The U.S.

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QuestBack

Nov 21, 2013, 09:15 ET

AUSTIN, Texas, Nov. 21, 2013 /PRNewswire/ -- QuestBack, a global leader in enterprise feedback management (EFM) and social CRM, today announced the opening of a new U.S. location in Austin, Texas as part of its expansion plans in the U.S.

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QuestBack, headquartered in Bridgeport, Conn., considered several options and selected Austin as the most suitable location to expand its North American operations due to the city's combination of healthy economic development, skilled local workforce and proximity to a concentration of Fortune 1000 companies in Texas. The office will be led by Jeff Jones, General Manager, Sales and Operations, QuestBack US.

"QuestBack is executing its planned expansion in the U.S. to meet market demand for enterprise feedback management solutions. The U.S. economy is strengthening and companies are seeking competitive advantages gained with dynamic enterprise feedback solutions to accurately measure and react to customer and employee sentiment," said QuestBack CEO Frank Mollerop. "QuestBack's software offerings enable unique, scalable engagement to help enterprises become more responsive to their customers and foster better employees. The Austin region is an ideal location to expand our U.S. operations."

In the Austin region, QuestBack will focus on providing solutions for enterprises that capture customer and employee feedback and use it to help make smarter business decisions. QuestBack will help area enterprises implement Enterprise Feedback Suite 10, a feedback and engagement platform that adapts to any mobile device and integrates social media engagement with online feedback. Enterprises seeking to understand sentiment through the Voice of the Customer (VoC) and the their own employees through Voice of the Employee (VoE) can benefit significantly from these features.

QuestBack will also offer solution 360 Degree Feedback, a highly customizable service for human resources designed to assess strengths, weaknesses, skills and development areas for executives and top management. The results from QuestBack's 360 Degree Feedback help organizations allocate resources efficiently to improve personnel processes and identify areas for improvement.

QuestBack's new Austin office plans to hire employees from the local workforce and seeks to capitalize on opportunities in industries such as energy, telecom, travel and high-tech.

QuestBack's Austin office is located at 9442 Capital of Texas Hwy North Arboretum Plaza One, Suite 500 Austin, TX.

About QuestBack
QuestBack is a global leader in enterprise feedback management, customer experience management, Social CRM, and market research solutions. The company's SaaS-based feedback and engagement platform enables organizations to gain actionable insights and build stronger relationships with customers and employees. More than 4,500 global customers – including Volvo, Ernst & Young, Coca-Cola, Microsoft and Citi and more than one third of the Forbes 100 – rely on QuestBack to increase customer and employee satisfaction through real-time feedback. Founded in 2000, QuestBack is headquartered in Oslo, Norway and privately held with more than 300 employees in 19 offices worldwide. For more information, visit www.questback.com.

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