QuEST Forum Announces New CEO Fraser Pajak

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Sep 11, 2012, 12:59 ET

DALLAS, Sept. 11, 2012 /PRNewswire/ -- QuEST Forum is pleased to announce that Fraser Pajak has joined QuEST Forum as its new CEO.

"We are thrilled to announce the appointment of Fraser as our CEO," said Trevor Putrah, 2012 Chairman of the QuEST Forum Executive Board. "QuEST Forum has made remarkable progress over the last decade as the unmatched global leader for quality across the ICT industry. Fraser brings a wealth of knowledge in network operations, and his experience and perspective from a service provider standpoint will be essential as we continue to expand QuEST Forum globally. We are confident Fraser's experience and leadership will help ensure QuEST Forum continues to be a relevant global organization through our focus on common measurements, industry leading performance benchmarking, and the TL9000 quality standard."

"I am honored and delighted to have the opportunity to join QuEST Forum at this time. This is such a crucial time in the history of ICT with the explosion of new products and services, all while our customer's expectations are greater than ever," said Fraser Pajak. "I believe QuEST Forum in uniquely positioned to be the voice of quality in this exciting time for such a dynamic industry".

Previously, Pajak served as the VP of National Service and Infrastructure Support for TELUS Communications where he directed a team of approximately 1200 of the most highly skilled technical people in Canada. His team took care of incident management, escalation, resolution, root cause analysis, change management and service performance for the wireline, wireless, internet and TV networks and data centers across Canada. Fraser has over 30 years of experience in the telecommunication industry. During this time, he held roles with increasing responsibility in all aspects of telecommunications and he has several management and technical academic accreditations including Cisco certification.

Formed in 1998, QuEST Forum is a unique collaboration of information and communication technologies (ICT) network operators and suppliers across the world dedicated to improving operational and supply chain quality and performance. QuEST Forum unifies the global ICT community through the implementation of TL 9000, an ICT specific quality management system that is built on ISO 9001. Performance benchmarking and a broad array of common metrics support both the rapid industry adoption of new technologies and the consistent quality of communication networks around the world.

www.questforum.org

SOURCE QuEST Forum