Q-KON Upgrades Evolution® Software and Deploys iDirect SatManage® to Manage Financial VSAT Network
Solution being tailored to provide visibility into service level agreement (SLA) availability for major financial customer
HERNDON, Va., Sept. 17, 2015 /PRNewswire/ -- VT iDirect, Inc. (iDirect), a company of Vision Technologies Systems, Inc. (VT Systems), today announced that Q-KON, a specialist service provider and systems integrator, has upgraded its Evolution® network to version 3.3 and deployed the iDirect SatManage® network management solution to manage this network. SatManage will be customized to provide specialized service level agreement (SLA) reporting to one of its major customers in the financial market. iDirect is a world leader in satellite-based IP communications technology.
The Q-KON iDirect network currently consists of 1,500 remote sites and is expected to reach 2,200 before the end of 2015. With SatManage, Q-KON can now actively monitor and manage its entire network gaining deeper visibility into key actions, while providing specialized reporting functionality to user groups in order to better serve business customers. Key factors for choosing SatManage include the ability to provide statistics related to remote site availability, which enables Q-KON to prove network SLA adherence to particular customers.
In addition to leveraging the capabilities of SatManage internally, Q-KON is working with iDirect to develop customized functionality for one of its major customers in the financial market. One such function is the ability to proactively monitor remotes for indications of power outages. In such instances, planned maintenance outages (PMOs) are created automatically by the system. This protects against negative impacts that outages could have to SLAs for the customer.
"Following an extensive evaluation for the right solution that could help us monitor, manage and report on our VSAT platform, we chose iDirect SatManage based on the scalability of the product, as well as its ability to provide statistics on SLA availability of our remote sites," said Dr. Dawie de Wet, CEO, Q-KON. "Going forward, we anticipate to be able to leverage SatManage across our network operations center, and with various first, second and third level engineers to monitor specific remotes or other components in the hub."
"One of the primary challenges for Q-KON is to be able to provide SLA reports that are correct and auditable for customers. Because of the customizable nature of SatManage, we are able to provide the unique reporting capabilities that help Q-KON remain proactive in maintaining any outages that could impact its SLA. Q-KON works diligently to exceed the needs of its customers," said Majdi Atout, Regional Vice President, Middle East and Africa, iDirect.
Q-KON is a 1st tier provider of integrated access services, turn-key telecommunication solution provider and the distributor of the Sonus and AudioCodes product ranges. For more than 25 years, Q-KON has followed successful strategies to establish advance technologies in challenging environments and to unlock real business benefits for our customers and partners. Effectively integrating its commanding capability in niche, wireless, satellite & unified communication technologies with an intuitive understanding and appreciation of the African market, Q-KON has conquered many business impossibilities. Since its inception Q-KON has distinguished itself in providing solutions and services supported by long term relationships and continued value add. Today Q-KON can proudly look back at 25 years of engineering achievements throughout Africa underwritten by sound business practices and long-term ethical relationships. Q-KON serves the South African market through Q-KON SA, a subsidiary based in Gauteng, and the rest-of-Africa market through its Q-KON Africa subsidiary. SkyeVine has developed, built and is operating the 1st two-way satellite IP broadcast platform in Africa for Africa. SkyeVine is a private company formed between Ellies and Q-KON with a vision to be the leading provider for DTHi satellite access services.
VT iDirect, a subsidiary of VT Systems, is a global leader in IP-based satellite communications providing technology and solutions that enable our partners worldwide to optimize their networks, differentiate their services and profitably expand their businesses. For more than 20 years, the VT iDirect organization has focused on meeting the economic and technology challenges across the satellite industry. Today, the product portfolio, branded under the name iDirect, sets new standards in performance and efficiency, making it possible to deliver voice, video and data connectivity anywhere in the world. VT iDirect is the world's largest TDMA enterprise VSAT manufacturer and is the leader in key industries including mobility, military/government and cellular backhaul. In 2007, iDirect Government was formed to better serve the U.S. government and defense communities. For more information please visit www.idirect.net.
VT Systems is an engineering company providing integrated solutions to the commercial and government markets in the aerospace, electronics, land systems and marine sectors. VT Systems' innovative solutions, products and services include aircraft maintenance, repair and modification; software solutions in training and simulation; satellite-based IP communications technology; network solutions that integrate data, voice and video; rugged computers and computer peripheral equipment; specialized truck bodies and trailers; weapons and munitions systems; road construction equipment; and ship design and shipbuilding. Headquartered in Alexandria, Va., VT Systems operates globally and is a wholly owned subsidiary of ST Engineering. Please visit www.vt-systems.com.
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