PwC Positioned as a Leader in Gartner's Magic Quadrant for CRM Service Providers Worldwide

Recognized for completeness of vision and ability to execute

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Dec 17, 2014, 09:00 ET

NEW YORK, Dec. 17, 2014 /PRNewswire/ -- PwC is positioned in the leaders quadrant of Gartner's Magic Quadrant for CRM Service Providers Worldwide report.* The positioning in this Magic Quadrant is based on inclusion criteria and key criteria for evaluating ability to execute and completeness of vision.

"Today's customer is empowered, savvy and demands innovation. Superior customer experience is not only expected of leading organizations, but also serves as the next frontier of competitive advantage," said Tom Puthiyamadam, Advisory principal and US Management Consulting Leader, PwC. "We believe this recognition illustrates PwC's ability to help organizations create unique customer experiences across multiple platforms and channels from strategy through execution."

This Magic Quadrant analyzes the market for customer experience and CRM consulting and implementation services. According to Gartner, "Leaders are performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market."

PwC is helping organizations become more customer-centric by reinventing customer experience and engagement to embrace the "always on" consumer. For more information, visit: www.pwc.com/us/customer

Source: Gartner, Magic Quadrant for CRM Service Providers, Worldwide, Patrick J. Sullivan, Ed Thompson, 10 November 2014

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About PwC Advisory
PwC's capabilities across consulting, deals and forensics create value for our clients by building trust and helping to solve their most important problems, from strategy through execution. We understand our clients' industries and unique business challenges, and look across the entire organization—focusing on strategy, structure, people, process and technology—to help clients build their next competitive advantage. Our global network of assurance, tax and advisory professionals means that we can bring the right skills and capabilities to help our clients achieve success anywhere around the world. See www.pwc.com/us/consulting for more information or follow us @PwCAdvisory.

About PwC US
PwC US helps organizations and individuals create the value they're looking for. We're a member of the PwC network of firms, which has firms in 157 countries with more than 195,000 people. We're committed to delivering quality in assurance, tax and advisory services. Find out more and tell us what matters to you by visiting us at www.pwc.com/US.

© 2014 PricewaterhouseCoopers LLP, a Delaware limited liability partnership. All rights reserved. PwC refers to the US member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for further details.

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SOURCE PwC US