Property Damage Appraisers offers guaranteed same-day estimates
PDA becomes the first independent appraisal firm to offer Same-Day Service for auto claims.
FORT WORTH, Texas, Aug. 20, 2018 /PRNewswire/ -- Property Damage Appraisers (PDA), the nation's leading independent damage appraisal firm, has announced it will begin offering guaranteed same-day and next-day damage estimates for standard auto claims.
PDA developed the new expedited service levels to help its clients deliver outstanding service to their customers by processing claims faster. Clients can choose Same-Day or Next-Day Service when assigning a claim with the company and on-time delivery is guaranteed.
"While our standard industry-leading cycle time of less than two days is an excellent choice for many claims, Same-Day Service guarantees an even faster damage estimate when our clients need it most," said Tom Dolfay, CEO. "We're so confident in our ability to deliver fast, accurate damage estimates that we're backing our Same-Day and Next-Day Service with a money-back guarantee. If we don't deliver your estimate on time, it's free."
Same-Day Service guarantees a completed damage estimate by the end of the day it's assigned, while Next-Day Service guarantees an estimate by the end of the next business day. PDA is the first independent appraisal company to offer Same-Day Service. The product is the result of a multi-year effort to improve efficiencies and reduce the time it takes to deliver damage estimates across the company's national team of more than 650 local appraisers.
"Today, consumers expect fast service. We've been aggressive in adopting and implementing new technologies to help us meet those expectations," said Dolfay. "New tools like our photo app, mobile appraisal platform and Optimizer have significantly reduced our average cycle times, allowing us to confidently offer Same-Day Service to our clients."
After assigning a claim to PDA, clients will be notified if it's eligible for Same-Day or Next-Day Service. Then, they have the option to select an expedited service level. Same-Day Service is available at a rate which includes the estimate, as well as any supplements and total losses.
When a Same-Day or Next-Day Service claim is assigned, PDA's proprietary Optimizer tool analyzes the claim data to dispatch the closest qualified appraiser to the damaged vehicle.
The new expedited service offerings are being offered in 11 cities today with a national rollout targeted for September, 2018. Launch markets include: San Antonio, TX; Austin, TX; Las Vegas, NV; Tampa, FL; Nashville, TN; Seattle, WA; Pittsburgh, PA; Detroit, MI; Charlotte, NC; Indianapolis, IN; and Brooklyn, NY.
"We are redefining the value an independent appraisal firm can provide by consistently delivering fast, accurate damage estimates across the country," Dolfay said. "We believe Same-Day Service will be a powerful tool to help our clients reduce downtime, lower costs, close claims faster and improve the customer service experience."
More information about PDA's Same-Day and Next-Day Service is available at www.pdacorporation.com/same-day.php.
About Property Damage Appraisers
Property Damage Appraisers, Inc. (PDA) is a leader in providing fast, accurate estimates for auto, over-the-road truck, specialty equipment, RV, boat, motorcycle and property damage. We complete nearly 450,000 damage estimates and lease turn-in inspections a year, thanks to our national team of more than 650 local appraisers. Established in 1963, PDA's corporate headquarters is in Fort Worth, Texas. More information is available at www.pdacorporation.com.
CONTACT:
Justin Metz
[email protected]
330.498.0753
Mandy O'Brien
[email protected]
312.340.9103
SOURCE Property Damage Appraisers
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