PLUMgrid Virtual Network Infrastructure Now Integrated with Interactive Intelligence Communications as a Service Cloud Solution

SUNNYVALE, Calif., May 13, 2015 /PRNewswire/ -- PLUMgrid, a leading innovator of virtual network infrastructure for OpenStack^®  clouds, has partnered with Interactive Intelligence to integrate its Open Networking Suite (ONS) for OpenStack with the Interactive Intelligence Communications as a Service cloud solution.

The integrated solution helps Interactive Intelligence CaaS customers reduce deployment time.

"Our partnership with PLUMgrid has enabled our CaaS customers to cut total deployment time by up to 80 percent," said Alex Smelik, chief architect for CaaS solutions management at Interactive Intelligence.

"Interactive Intelligence has a leading CaaS solution based on its breadth of applications, global footprint, maximum security and flexible customization and deployment options," said Awais Nemat, CEO at PLUMgrid. "We're proud to add to this innovative solution by helping CaaS customers improve time to market while reducing operational complexity."

The PLUMgrid ONS for OpenStack solution gives Interactive Intelligence a rich set of networking services with terabits of scale, production-grade resiliency and secure multi-tenancy.

Other features include a distributed data plane for virtual network functions and the ability to scale from single rack to multi rack OpenStack clusters. PLUMgrid ONS also enables Interactive Intelligence to leverage existing assets, such as firewalls and other third-party software.

Interactive Intelligence CaaS, which is ideal for mid-size to large contact centers, includes multichannel routing and queuing, interactive voice response, predictive dialing, workforce management, automated customer feedback surveys, real-time speech analytics, quality monitoring and more.

Interactive Intelligence CaaS also offers customization and integration in the cloud through comprehensive application programming interfaces (APIs) and an experienced services team.

For more information about the Interactive Intelligence CaaS solution, visit http://www.inin.com/solutions/Pages/Cloud-Contact-Center.aspx

About PLUMgrid Open Networking Suite (ONS) for OpenStack
PLUMgrid ONS for OpenStack is a comprehensive software suite that enables scalable and secure virtual network infrastructure for OpenStack^® clouds. Deployed by service providers and enterprises, PLUMgrid ONS provides terabits of scale out performance, production grade resiliency and secure multi-tenancy for hybrid data centers. Built on PLUMgrid Platform^® and IO Visor^® technology, the software suite lets users create private Virtual Domains to provide isolation, security and policy enforcement across tenants. Designated as OpenStack Compatible by the OpenStack Foundation, PLUMgrid ONS supports industry's broadest distribution including Canonical, Mirantis, Oracle, Piston, Red Hat and SUSE.

About PLUMgrid
PLUMgrid is an innovator of secure and scalable virtual network infrastructure for OpenStack clouds. Founded in 2011, PLUMgrid provides software networking solutions that enable hybrid data centers to connect tenants, applications and workloads efficiently across hypervisors, virtualized, bare metal and container based architectures. PLUMgrid is headquartered in Sunnyvale, Calif. and is funded by venture capital and strategic investors. Visit www.plumgrid.com, read the PLUMgrid blog and follow the company on Twitter @PLUMgrid.

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SOURCE PLUMgrid

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