PlumChoice Awarded Patent for Unique Search Method to Enhance Customer Experience

BILLERICA, Mass., May 22, 2012 /PRNewswire/ -- PlumChoice®, Inc., an innovator in the technology service solutions sector, today announced that the company was awarded a patent for inventing an innovative search method that improves the customer experience by quickly connecting users with technical support and technology service solutions. The new search method leverages user profile characteristics to automatically present relevant information.

PlumChoice's newly patented technology is deployed via the company's SAFElink® technology to enable a differentiated, fast, effective and superior service experience. PlumChoice's SAFElink, the industry's only integrated platform for managing the complete technology care process - from channel enablement and customer acquisition to service selection, billing, service delivery, quality management and customer intelligence - enables PlumChoice partners to build enduring consumer and SMB relationships with premium technology support services.

This most recent patent award extends the company's patent portfolio, which includes a U.S. patent awarded for a method of distributing remote technical support via a centralized service. Other patent applications are pending, and PlumChoice is committed to inventing new ways to delight customers with innovative technology services delivered at home, in the office or on the go.

"Earning a technology patent is a strong indicator of innovation and fresh thinking," said Bob Badavas, President and Chief Executive Officer of PlumChoice. "The newly patented search method underscores PlumChoice's focus on the customer experience and emphasizes the clear, differentiated value we bring to our customer and partner relationships. I congratulate our team on this achievement."

Keeping customer needs foremost in mind, PlumChoice delivers technology service solutions designed to make technology work for today's consumers and SMBs, who demand wherever/whenever access to connectivity and data for business, personal and home computing, and entertainment. With its decade-plus of expertise, customer-centric processes and patented technologies and methods, PlumChoice delivers technology care software and services that enable the company and its partners to extend customer relationships, generate recurring revenue, launch differentiated products, reduce support costs and increase productivity.

To learn more about PlumChoice, please visit www.plumchoice.com.

About PlumChoice
PlumChoice®, Inc.'s technology service solutions enable organizations to transform customer satisfaction into customer loyalty. Whether powering a premium technology care business, augmenting a technical support program or enabling more efficient management of an internal service desk/help desk function, PlumChoice delivers scalable software and turnkey services that influence customer loyalty, increase profitability, drive down support costs and improve productivity. Founded in 2001, PlumChoice is headquartered in Massachusetts with offices in Colorado and Sweden. The company offers a comprehensive portfolio of best-of-breed technology care solutions, including its software-as-a-service Technology Solution Suite and Tific® Support Automation solutions, plus turnkey and fully managed remote and on-site services – all leveraging the patented SAFElink® technology.

The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.

PlumChoice and SAFElink are trademarks or registered trademarks of PlumChoice, Inc. in the United States and other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.

SOURCE PlumChoice

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