PlumChoice Announces Comprehensive Services for Smartphones, Tablets, Netbooks, Mobile HotSpots & Data Cards

BILLERICA, Mass., Jan. 31, 2011 /PRNewswire/ -- PlumChoice today announced an expansion of its SAFElink™ Service Relationship Management Platform to provide advanced services for mobile devices. This expansion continues PlumChoice's leadership in delivering integrated and unique services for services to the small business and consumer markets.  PlumChoice pioneered mobile technology services in 2008 and has been servicing smartphones and mobile computing devices since that time.  Services cover a broad range of devices including netbooks, tablets and smartphones,  iPhone®, iPad®, iPod® with operating systems such as Android™, iOS, Blackberry® and Windows Phone 7™.

According to Fred King, Chief Operating Officer, "Our SAFElink platform now delivers expanded integrated mobile technology services to assure our partner's customers stay connected and simplify their busy lives. Our expert mobile technicians use 'over-the-air' technology to set up, install, configure and customize the most used and popular smartphones and mobile computing devices. As part of our service, we also provide training and troubleshooting .  We have years of experience with Apple's IOS and we are leveraging that to provide a great customer experience with Android based devices."  PlumChoice made the decision to extend its SAFElink platform to include 'over-the-air' mobile technology support for Android devices including smartphones and tablets in the second half of 2010. This decision was based on strong partner & market demand and the need for a higher level of support for these complex devices.  PlumChoice provides comprehensive premium technology services for smartphones & mobile access points.

PlumChoice analyzed thousands of mobile service sessions it performed in 2010 and found that support falls into the following areas:

• Connecting the mobile device to a home or small business network and computer environment
• Setting up personal and business email accounts
• Educating the customer how to use their mobile device and understand its key features
• Helping the customer download desired applications
• Ensuring data is backed up and synchronized with a server, PC, Mac or mobile device

PlumChoice announces that it has enhanced its line mobile technology services for consumers and SMBs in Q1, 2011; this includes the following line of mobile services:  

• Set Up Services including device configuration and training
• Device Security/Protections Plans including device back up and anti-theft
• All Inclusive Monthly Service Plans covering device configuration, ongoing 24/7 support, troubleshooting, back up and anti-theft protection
• Advanced services for small business owners who need custom configuration, unique cloud sharing services, Mobile Enterprise Management, and security and policy management

About PlumChoice

PlumChoice is reinventing the way technology care is provided to connected homes and small businesses. With  its patented SAFElink™ service relationship management platform, PlumChoice offers a fully integrated and highly secure solution for service providers and other business partners.  As the largest technology care provider in the industry, PlumChoice pioneered the remote technical services business in 2001, providing 24x7 online repair and assistance for digital devices through local industry-certified agents. PlumChoice's services are delivered fully white labeled and in whatever way the customer needs.  The PlumChoice platform packages a variety of technology services into one-time fixes or subscriber-based solutions. Covered devices include PCs and Macintosh™ computers, laptops and mobile phones, smartphones & tablets, TVs and home theater systems, routers and servers, security systems, consumer electronics, software, peripherals.  We support technologies & devices from Apple (iPhone, iPad, etc), Dell, Microsoft, Google (Android phones and tablets) and other devices, visit www.plumchoice.com, call 1-866-811-3321 or email [email protected]

SOURCE PlumChoice

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