Piedmont Natural Gas Ranks First in South Large Region for Customer Satisfaction

J.D. Power releases midpoint 2016 study

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Apr 11, 2016, 02:54 ET

CHARLOTTE, N.C., April 11, 2016 /PRNewswire/ -- Piedmont Natural Gas (NYSE: PNY) today announced it has ranked first in the South Large Region in the J.D. Power 2016 Midpoint Gas Utility Residential Customer Satisfaction Study.

"Our customers deserve an excellent experience every time they interact with Piedmont Natural Gas," said Brian Woody, vice president of customer experience for Piedmont. "I'm proud of the entire team for embracing our customer satisfaction goals and for achieving excellent results through the first half of 2016. Even so, we are always working to improve the customer experience, and our customers should know we'll be working diligently to maintain these rankings through the remainder of 2016 and beyond."

J.D. Power measures overall customer satisfaction in six categories, including customer service, corporate citizenship, safety and reliability, price, billing and payment, and communications. The results are based on responses from residential customers of 82 large and midsize utilities in the United States. For more details on Piedmont's rankings, or to see the full J.D. Power 2016 Gas Utility Residential Customer Satisfaction Study, click here.

About Piedmont Natural Gas
Piedmont Natural Gas is an energy services company primarily engaged in the distribution of natural gas to more than 1 million residential, commercial, industrial and power generation utility customers in portions of North Carolina, South Carolina and Tennessee, including customers served by municipalities who are wholesale customers. Our subsidiaries are invested in joint venture, energy-related businesses, including unregulated retail natural gas marketing, and regulated interstate natural gas transportation and storage, and regulated intrastate natural gas transportation businesses. More information about Piedmont Natural Gas is available on the Internet at www.piedmontng.com.

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