Pega Named a Major Player for Pega Warranty Solution in IDC MarketScape Report

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Mar 11, 2020, 09:00 ET

CAMBRIDGE, Mass., March 11, 2020 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises, today announced that leading industry analyst firm IDC has named Pega a Major Player for its Pega Warranty™ solution in its latest report, IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019-2020 Vendor Assessment.

For this report, IDC selected seven vendors that met the requirements of supporting end-to-end warranty and service contract management activities and processes, and had a demonstrable track record of innovation within their warranty and service contract management application, among others. According to the report, "Pegasystems has an established set of resources to deliver global scale deployments of the solution with limited IT resources needed within the customer to support end-to-end warranty management capabilities and technology infrastructure."

The report goes on to state that, "Manufacturers in industries such as automotive, high tech, industrial equipment, and medical devices should consider Pegasystems when they are looking for an end-to-end warranty management product that integrates within a CRM platform to create a 360-degree view of the customer experience. The fragmented nature of service when delivered across a global network of partners, suppliers, and dealers demands solutions that can seamlessly integrate warranty data into a broader view of the customer service experience."

Pega Warranty streamlines and improves the warranty process by providing a unified solution with an agile environment for managing the claims lifecycle. Users can leverage customer insights within Pega's flexible environment to deliver superior claims experiences, reduce time and costs for diagnosis and processing, and improve aftermarket services, products, and processes. Pega works with 8 of the top 10 automotive companies. For more information on Pega's solutions for the automotive industry, visit https://www.pega.com/industries/manufacturing/automotive.

Quotes & Commentary:

"Warranty processes can be complex and cumbersome, both for the automotive industry and the end user. The industry needs solutions that streamline and improve the warranty process from end to end in order to focus on fast resolution and better customer experiences," said Steven P. Silver, industry market lead, manufacturing, Pegasystems. "We believe this recognition from IDC further reflects our ongoing efforts to support our clients with solutions that improve the warranty process by automating and streamlining operations to boost customer satisfaction."

Supporting Resources:

About Pegasystems
Pega is the leader in cloud software for customer engagement and operational excellence. The world's most recognized and successful brands rely on Pega's AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega's low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value. For more information on Pegasystems (NASDAQ: PEGA) visit www.pega.com.

Press Contact:
Ilena Ryan
Pegasystems Inc.
[email protected]
617-866-6722

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SOURCE Pegasystems Inc.