Parks Associates: Net Promoter Scores (NPS) for Home Service Providers Drop at Year-End 2022

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May 12, 2023, 07:53 ET

27th annual CONNECTIONS, co-located with Connected Health Summit, in Texas, May 23-25, addresses growth of home technologies and new demands from consumers

DALLAS, May 12, 2023 /PRNewswire/ -- Parks Associates' latest research on NPS (Net Promoter Scores) shows the scores for all service providers dropped at year-end 2022, including mobile, traditional pay-TV, streaming pay-TV, home internet, and home security services. Parks Associates will bring together hundreds of tech executives at its 27th annual CONNECTIONS™ Conference May 23-25 at the Omni Frisco Hotel, Featuring keynotes from Samsung SmartThings, Electronic Caregiver, Rapid Response Monitoring, Duke Energy, Comcast, and Kenmore and Brands.

Parks Associates: Net Promote Scores by Sector

"We can't wait to bring the industry together again this year," said Elizabeth Parks, President and CMO, Parks Associates. "We are in a midst of a great transformation, and the role of tech cannot be overstated."

Sponsors include Calix, Cox Communities, Nice, Ubiety Technologies, Alarm.com, Bitdefender, Connectivity Standards Alliance (CSA), Johnson Controls, Origin, Rapid Response Monitoring, Cooktop Safety, iolo, Kwikset, Schneider Electric, Tuya, Xailient, Gadgeon, Ivani, Midea, Nimbio, and Becklar.

Speakers:

Shankar Achanta, VP, Products, Sunnova
Dean Avgiris, Executive Director - Xfinity Home, Comcast
Greg Baldauf, Director, Revenue Edge SmartLife Partnerships, Calix
Eugenia Blackstone, Chief Marketing Officer, Iris Powered by Generali
Jean Anne Booth, CEO, UnaliWear
Roger Clawson, Director Home Builder Division, SafeStreets USA
Jim Conti, VP, Sales and Marketing, Nimbio
Gregory Couvreur, Founder and Managing Principal, Mighty Acorns Capital
Michael Crane, VP Global Business Development, Imprint Energy
Colin Cureton, Senior Director of IoT Home & Life Ecosystems & Marketing, Silicon Labs
Jan Dawson, Senior Director, Research & Insights, Vivint
Jennifer Doctor, Senior Director, Product Management, Johnson Controls
Brooke Ellison, VP, Technology and Innovation, United Spinal Association
Steve Elliston, President, Elliston Systems & Design
Aaron Emigh, CEO and Co-Founder, Brilliant
Jesse Fallick, VP, Product, Recurve
Nathanial Findlay, CEO, Lifeguard Health
Ross Garrett, Chief Product Officer, CamerEye
Peter Giacalone, President, Giacalone Associates
Wade Gibson, Chief Sales & Customer Acquisition Officer, Brinks Home
Geordie Hagerman, EVP Commercialization, Cognitive Systems
Mason Hall, Head, Connected Products, Moen
Daniel Herscovici, Partner, Edison Partners
Jerome Howard, Chief Operating Officer, Culture Wireless
Kevin Jameson, Volunteer President | Founder, Dementia Society of America
Advait Katarki, Manager, Product Line Sales & Business Development - EV Charging & Connected Solutions, Eaton
Abe Kinney, Senior Director, Product Management, Alarm.com
Rich Korthauer, SVP, Home and Distribution, Schneider Electric
Kevin Kraus, VP Global Programs and Technology Alliances, Smart Residential Solutions, ASSA ABLOY Group
Michael Lee, CEO, Octopus Energy
Bob Marshall, Co-Founder & CEO, Whisker Labs
Geoff Martin, President & Co-Founder, vipHomeLink
Nathan Matney, Director, IoT Products, Keurig Dr. Pepper
Teddy Meyer, VP of Marketing & Customer Experience, GreenMarbles
Michael Meyers, Executive Partner, Ethos Capital
Martin Milani, CEO, Sunverge Energy
Michelle Mindala-Freeman, EVP, Connectivity Standards Alliance
Greg Mora, Executive Director, Johnson Controls
Lainie Muller, Senior Director, Business Development, Health & Wellness, Alarm.com
Bruce Mungiguerra, CEO, Riverbend Sandler Pools
Benjamin Myers, National Sales Manager- RAS, Kwikset
Sumit Nagpal, Founder, Chairman, and CEO, Cherish Health
Tony Nicolaidis, Chief Commercial Officer, Origin Wireless AI
Lars Oleson, CEO, Xailient
Laurie Orlov, Industry Analyst, Aging and Health Technology Watch
Roel Peeters, Co-Founder and CEO, Roost
Keith Puckett, Founder and CEO, Ubiety
Jeff Rogers, VP, Sales and Marketing, Sensory
Andreas Rudyk, CEO, Smartfrog & Canary Group
Kian Saneii, Founder and CEO, Independa
Rob Shema, Director, Business Development, AltaFiber
Brett Sobol, Head, Strategic Partnerships, Hippo Insurance
Jonathan Storino, VP, Elexa Consumer Products
David Sym-Smith, Partner, Mobility Ventures
Sonny Tai, CEO, Actuate
Tyler Tribe, Chief Technology and Product Officer, Becklar
Kenneth Wacks, President, Home, Building, and Utility Systems
Gene Wang, Chairman, Care Daily
Chris Weltzien, SVP Business Development, iolo
Paul Wezner, Chief Product and Customer Officer, Powerley
Paul Williams, Chief Product Officer, Nice North America
Brock Winzeler, President, Freeus, A Becklar Company
Stefan Witkamp, Founder, Commercial Director, Athom, maker of Homey
Jing Xue, Senior Director, Product Management, Wyze Labs
Donald Young, EVP, COO, ADT
Maggie Zieba, VP, Safety and Security Services, Resideo

Registration is online, and press passes are available.

About CONNECTIONS™

CONNECTIONS™ focuses on consumer adoption and technology markets for smart home, security, connected health, energy, and automation. www.connectionsconference.com.

Contact:

Rosey Sera
Parks Associates
972-996-0233
[email protected]

SOURCE Parks Associates