Parago Call Center Selected As One of the Top Call Centers of the Year

LEWISVILLE, Texas, May 25 /PRNewswire/ -- Parago (www.parago.com), provider of innovative reward programs that drive behavior and promote brand loyalty with consumers and sales channels, today announced that its Canadian call center has been selected as a finalist in the 2010 Global Call Center of the Year Awards, presented by the International Customer Management Institute (ICMI). Parago is recognized in the Small to Medium Call Center category, for centers with 75 agents or less.

"At Parago, we are dedicated to providing the best customer experience and providing a seamless brand experience for our clients. Call centers are a critical touch point for our clients and their customers, and we have tirelessly worked to optimize that interaction," stated Juli Spottiswood, CEO and President of Parago. "We are honored to be recognized as a finalist by ICMI for the Small to Medium Call Center of the Year."

"The entire call center team at Parago should be very proud of their accomplishment," said Greg Levin, Chairperson, ICMI Global Call Center of the Year Awards Selection Committee.  "Making it this far in the highly competitive ICMI Global Call Center of the Year Awards process is no small feat."

ICMI presents its Global Call Center of the Year Awards annually, recognizing outstanding customer care organizations that embody call center excellence in the following ways:

• Show a strong grasp of the core and advanced principles of effective call center management
• Measure the right metrics and consistently meet or exceed key performance objectives – always mindful of each metric's impact on the customer experience.
• Sustain a positive work culture that fosters employee engagement, development, and continuous improvement
• Demonstrate innovation and progressive strategy in terms of people management, processes and technology
• Continually strive to strengthen the call center's role within and strategic value to the larger organization

Winners in all categories will be announced June 16 in New Orleans at the Annual Call Center Exhibition.

About Parago

Parago is the innovative provider of rewards-based incentive solutions that deploy technology to drive better results from consumers and sales channels. Parago provides a full range of corporate and consumer incentive programs to Fortune 500 companies. Its offerings include incentive solutions targeted at customer acquisition and retention and sales and channel incentives solutions. Parago has distinguished itself in the rewards-based incentives field for more than ten years by consistent reinvention of legacy approaches, introducing 27 industry firsts and receiving three patents. For more information visit www.parago.com

About ICMI

The International Customer Management Institute (ICMI), celebrating its 25th anniversary in 2010, is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve contact center operations, empower contact center employees, and enhance customer loyalty. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. Operating across the globe, its events, training, publications, award programs, and websites offer professionals in Interiors, Security, Venues, Customer Management, Safety & Health and Facilities the ultimate experience in learning, networking, and business development. For more information, visit www.icmi.com

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Juli Spottiswood

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SOURCE Parago

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