OnStar Celebrates National Customer Service Week

Advisors Have Responded to 308 Million Button Presses Over 15 years

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Oct 04, 2010, 09:00 ET

DETROIT, Oct. 4 /PRNewswire/ -- More than just providers of directions, OnStar Advisors have helped deliver a baby, assisted in airlifting a man from the roof of his Cadillac during Hurricane Katrina and helped guide a subscriber to the hospital to receive a life-saving lung transplant.

As part of National Customer Service Week, OnStar is honoring its more than 2,000 Advisors by recognizing their high-quality service. Fielding more than 100,000 calls a day, OnStar Advisors provide a wealth of information to the nearly 6 million subscribers that depend on them 24 hours a day, seven days a week.

"The human connection of our Advisors is what makes OnStar unique from any other service offered on the market," said OnStar President Chris Preuss. "National Customer Service Week gives us the opportunity to not only recognize our dedicated Advisors, but to also raise awareness of the important role that they play throughout OnStar."

Over the past 15 years OnStar Advisors:

Unlocked more than 4.8 million doors
Delivered more than 61 million Turn-by-Turn Navigation routes
Responded to more than 148,000 vehicle crashes
Provided 2.4 million subscribers with roadside assistance
Located more than 51,000 Stolen Vehicles

"Every day is a unique and memorable experience," said OnStar Navigation Advisor Vicky Lenke. "Whether I am helping someone find the nearest gas station or setting up a family's summer trip to Disney World – it's always satisfying knowing that you could help them in some small way."

OnStar Advisors stay on the phone during an emergency and will give all crash details to emergency responders, including precise vehicle location, which can make the difference in getting life-saving treatment.

"Many Advisors feel a great sense of satisfaction in helping subscribers in their most stressful situations," added Preuss. "When life happens on the road, they offer immediate, knowledgeable and personalized attention."

About General Motors

General Motors, one of the world's largest automakers, traces its roots back to 1908. With its global headquarters in Detroit, GM employs 208,000 people in every major region of the world and does business in more than 120 countries. GM and its strategic partners produce cars and trucks in 31 countries, and sell and service these vehicles through the following brands: Buick, Cadillac, Chevrolet, FAW, GMC, Daewoo, Holden, Jiefang, Opel, Vauxhall and Wuling. GM's largest national market is China, followed by the United States, Brazil, Germany, the United Kingdom, Canada, and Italy. GM's OnStar subsidiary is the industry leader in vehicle safety, security and information services. General Motors acquired operations from General Motors Corporation on July 10, 2009, and references to prior periods in this and other press materials refer to operations of the old General Motors Corporation. More information on the new General Motors can be found at www.gm.com.

About OnStar

OnStar, a wholly owned subsidiary of General Motors, is the leading provider of in-vehicle safety, security and communication services. OnStar is available on more than 40 2011 model year GM models. OnStar provides services to nearly six million subscribers in the U.S. and Canada. Shanghai OnStar Telematics Co. Ltd., a joint venture between OnStar, LLC, Shanghai Automotive Industry Sales Co., Ltd. and Shanghai General Motors, provides services in China. More information about OnStar can be found at www.onstar.com. OnStar Stolen Vehicle Slowdown is a recipient of the 2010 Edison Award for Best New Product in the technology category.

SOURCE General Motors