Online Tool Improves Access to Employee Assistance Programs
KANSAS CITY, Mo., Oct. 31, 2014 /PRNewswire-USNewswire/ -- Workers and their families can now request Employee Assistance Program (EAP) services online from the privacy and convenience of their personal electronic devices.
New Directions Behavioral Health® (New Directions) has launched an online tool that allows people to open an EAP counseling session and search for a provider.
EAPs are designed to help people with life's challenges, including the challenge of time. The confidential and secure tool provides a fast, easy and anonymous way to seek counseling services.
"East Central College is excited about the online option for employees to request EAP services," said Wendy Hartmann, Human Resources Director at East Central College in Missouri. "Our employees will appreciate the ease of obtaining services at any time and any place. Because of the new technology, I anticipate we will see increased usage of the EAP."
"Asking for help for a mental health issue or addiction can be difficult. Making that first call is often the hardest part," said John Quick, New Directions' President and CEO. "The new electronic EAP feature gives employees and their family members another way to get help when they need it, wherever they are."
After answering a few simple questions, individuals receive a customized list of providers who best meet their needs. Participants call their chosen provider to schedule an appointment. Employees and family members also have toll-free, 24/7 telephone access to the company's Service Center for EAP services. The interactive website, www.ndbh.com, provides free, fingertip access to informative articles and assessments.
ABOUT NEW DIRECTIONS: Founded in 1995, New Directions Behavioral Health provides integrated medical and behavioral health care solutions to more than 9 million people and Employee Assistance Programs (EAPs) to 1,700 organizations. Designed to improve health while reducing costs, New Directions emphasizes a patient-centered care approach around population health management. Through managed behavioral health care, EAPs, organizational consulting and health coaching programs, New Directions supports health plans, Fortune 100 companies, employer and union groups, and third-party administrators. The company is accredited by The National Committee for Quality Assurance (NCQA) as a Managed Behavioral Health Organization (MBHO), and by the Utilization Review Accreditation Commission (URAC) for health utilization management and case management. Driven by innovation combined with evidence-based practices, New Directions helps people achieve healthier, balanced lives. For more information, visit www.ndbh.com.
SOURCE New Directions Behavioral Health
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