OneTwoTrade Aims to Improve the User Experience

OneTwoTrade provides online traders with a seamless experience in binary options trading with high-level customer service and commission-free trades.

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OneTwoTrade

Jun 09, 2016, 10:00 ET

MRIEHEL, Malta, June 9, 2016 /PRNewswire/ -- OneTwoTrade, the industry leader in binary options trading, has set up a seamless user experience for onlinetraders. With a clear and simple trading platform, no hassles or commissions, and excellent customer service, it's a new bar for the industry.

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The typical online trading user wants an experience that is easy to understand and free of red-tape difficulties. OneTwoTrade makes that possible, by bringing a superior level of customer service, a clear and intuitive trading platform, and a hassle-free, commission-free enterprise for every trader.

The base underlying the quality user experience is the customer service department. OneTwoTrade understands that providing good customer service means more than just keeping the call center open. It means knowing what the customers want and need, and seeing to it that their needs are met. Of course, this includes accessibility, and OneTwoTrade's service center is expanding its hours, but it also includes agent training, personalized service, and rapid response. Beyond the nuts and bolts, however, is a new paradigm for customer service, involving not just a solution to a reported problem, but also a search for the problem's causes with the aim of prevention. It's an investment that is paying off in satisfied customers.

The second main feature of the seamless user experience is the commitment to no hassles and no commissions. Online traders at OneTwoTrade will find that every step of their trading – from signing up, to the initial deposit, to placing trades – is designed so that trading clients can move themselves along the process quickly and without hassles. The final steps in the process involve use of the trading platform, a simple web-based platform offering easy, intuitive trading options on a wide array of financial assets and instruments. The platform's clear structure makes it simple to learn. Everything is presented up front, to make the trader's experience clear and straightforward.

OneTwoTrade also offers options for trading on mobile and tablet devices, using the same web-based technology. All of the trading platforms give trading clients the ability to place one-click trades on financial assets ranging from currency pairs to commodities to stock indexes. The platform shows the status of every trade in a clear fashion, making it easy for traders to track their successes.

Finally, no trader at OneTwoTrade will ever be charged a commission fee on any transaction. Yes, the company does have active sales and retention departments, and yes, the sales and retention agents will work with trading clients on understanding and getting the best from binary options trading. But those agents are not on commission; they have no direct financial incentive to push trading clients into any particular transaction or trade, and agent training emphasizes their duty to deal in a transparent fashion with every client.

The overarching goal at OneTwoTrade is to give every online trader a seamless, positive experience in binary options trading. From initially joining the site, to placing live trades in real time, all trading clients can expect top of the line service.

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SOURCE OneTwoTrade