Omnichannel Cloud Contact Center Provider, Bright Pattern, Expands Presence in Japan

Bright Pattern, leading provider of omnichannel cloud contact center software opens new branch office in Tokyo, Japan

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Nov 07, 2017, 04:00 ET

TOKYO, Nov. 7, 2017 /PRNewswire/ -- Bright Pattern, award-winning provider of global contact center software, is pleased to announce opening a local office in Tokyo, Japan. Bright Pattern launched a local cloud point of presence in Japan early in 2017 and now has established an office.

"Japan has always been a strong market for the Bright Pattern product and our expansion and local office will provide close-knit and personalized support to our Japanese partners and direct customers," said Konstantin Kishinsky, CEO of Bright Pattern. "In a world where much of the business can be done online with minimal human interaction, we are trying to bring a personal touch to our Japanese market with our local sales and technical support team. At Bright Pattern our customers are family and we believe they should be treated as such."

Bright Pattern's highly available and scalable solution is built for global enterprise-grade clients. "Global companies demand a high level of excellence for software reliability, security, compliance and manageability," said Bright Pattern Product Manager, Sergey Menshikov. "Bright Pattern addresses all of the key requirements for successfully operating global, enterprise-grade customer support teams."

"I am very excited to be joining the Bright Pattern team," said Kenji Hatomi, Director of Business Development in Japan for Bright Pattern. "I have been working in the contact center industry for over 20 years and Bright Pattern is truly bringing an innovative product to the market with their 5.0 release."

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About Bright Pattern
Bright Pattern's cloud contact center software simplifies omnichannel customer service for customers, agents and contact center managers. Bright Pattern's Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.

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