Notice Of Data Security Incident Impacting Guest Payment Card Information

STAMFORD, Conn., July 20, 2017 /PRNewswire/ -- Club Quarters Hotels recently became aware of a security incident at Sabre Corporation ("Sabre") – a leading global provider of travel booking services that provides reservation services to many hotel companies worldwide, including Club Quarters Hotels and those hotels managed by Club Quarters Hotels which include The Jewel Hotel, Central Loop Hotel, The River Hotel, Hotel Boutique, World Center Hotel, and The Grand at Trafalgar Square. Based on the information we received from Sabre, we understand that the incident has affected numerous hotels that rely on Sabre for reservations, including some of our reservations. We are providing this notice as a precaution to inform potentially affected individuals of the incident, and to call attention to some steps individuals can take to help protect themselves. We sincerely regret any concern this incident may cause.

What Happened?
We were notified in June by Sabre that an unauthorized intruder was able to gain access to Sabre's systems and view certain reservation information during the time period between August 10, 2016, and March 9, 2017, when the unauthorized access terminated.

What Information Was Involved?
The information that was accessed varies by reservation. In many cases, the information is partial or limited. At most, some records contain the following personal information: names, email addresses, phone numbers, mailing addresses, and payment card information. Sabre's investigation did not uncover forensic evidence that the unauthorized party removed any information from the system, but it is a possibility. Please note that this incident did not affect Social Security Numbers, or passport or driver's license numbers, because Sabre's system did not contain this type of information.

What We Are Doing
Sabre engaged a leading cybersecurity firm to support its investigation. Sabre also notified law enforcement and the payment card brands about this incident. After learning that the intrusion affected some of our reservations, we retained outside advisors, including a global law firm, to assist us in investigating the Sabre incident. We are working directly with Sabre to understand the scope of the incident and their investigation, and to coordinate the response to guests who may have been impacted by the incident.

What Individuals Can Do
While we have no information that this incident has resulted in fraud or identity theft, as a precaution, individuals should remain vigilant for incidents of fraud and identity theft by reviewing account statements and monitoring free credit reports. If an individual believes that he or she has experienced identity theft or fraud, the individual should report it to law enforcement.

For More Information
For more information about this incident, affected individuals may contact a dedicated helpdesk, provided by Sabre, toll-free at 800-721-6305 or 503-520-4448, 24 hours, Monday through Friday.

SOURCE Club Quarters Hotels