Nextel Implements ClickSoftware Throughout Brazil to Maintain Highest Levels of Customer Service as it Expands 3G Rollout

BURLINGTON, Massachusetts and SÃO PAULO, February 24, 2015 /PRNewswire/ --

Nextel Telecomunicações Ltda., one of the largest mobile network operators in Brazil, is increasing workforce productivity as it responds to increased demand for 3G services nationwide using mobility and service optimization solutions from ClickSoftware Technologies Ltd. (NasdaqGS: CKSW).

Through the combination of optimized scheduling and real-time mobility, Nextel aims to:

• Gain greater visibility into day-to-day operations
• Increase workforce productivity
• Complete more preventive maintenance tasks throughout the day while also being able to respond to emergency tasks
• Balance service levels and operational costs in the face of increased demand
• Reduce network downtime through optimized scheduling

Nextel's top priority is to keep its high quality customer service as it expands its 3G coverage throughout Brazil where technicians are responsible for repairing and maintaining its IDEN/3G infrastructure across the country, and its new LTE/4G network in Rio de Janeiro. Moving from manual scheduling to ClickSoftware´s solution will allow Nextel to significantly increase productivity, scheduling a greater number of jobs per technician per day, thus enabling the company to complete more tasks in a week without expanding its current field workforce.

In addition, mobile connectivity through company-provided devices will enable real-time communications between workers and the back office, allowing Nextel to better respond to emergencies during the business day.  

"Our goal at Nextel is to provide fast, reliable service, and moving to ClickSoftware will help us achieve this goal," said MiRodrigo Rescia, manager for Network Operation Center at Nextel Brasil. "It was important for us to choose a vendor with domain expertise that would work with us to scale our operations."

"ClickSoftware enables service organizations like Nextel to maximize value by balancing consumer demands, daily tasks, emergency response and industry regulation," said Dr. Moshe BenBassat, founder and CEO ClickSoftware. "Our deep industry knowledge and advanced technology that factors in smart, predictive capabilities and real-time optimization and communication will enable Nextel to deliver on its promised service levels."

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

About Nextel Telecomunicações Ltda.

Present in Brazil since 1997 Nextel has over 6000 employees in the country. The company pioneered the use of iDEN technology (radio) in mobile device and has a customer base of 4.3 million customers. Today, in addition to iDEN, Nextel acts as a 3G operator with national coverage for voice and data, and recently started offering 4G technology in the city of Rio de Janeiro. The company has a broad portfolio of cell phone plans, devices and services for its customers. http://www.nextel.com.br

Safe Harbor Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Nextel Nextel Telecomunicações Ltda. and its customers from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Contact:
Kristin Amico
ClickSoftware
[email protected]
+1-781-272-5903

SOURCE ClickSoftware Technologies Ltd

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