NexGen Agency Expands BPO Operations in The Philippines

DEERFIELD BEACH, Fla., Oct. 11, 2016 /PRNewswire/ -- NexGen Agency, a global provider of integrated contact center solutions and social media management services specializing in customized, client-specific campaigns, announced the expansion of their state-of-the-art Social Contact and Command Center in Manila, Philippines. This location will provide outsourced customer service, technical support, lead generation, specialized research, chat and email support, social media management and other business process outsourcing services.

NexGen Agency's CEO Mike Epstein stated "The Philippines has always been an extremely important location for us. As a global provider, it is imperative we focus on growth in this region capitalizing on the large pool of skilled talent. Customers expect exceptional service and instant response, 24X7, across all communication channels. Our multi-lingual and multi-channel offshore network plays an important role in delivering innovative, low-cost solutions to our clients."

About NexGen Agency 
NexGen Agency is a full service customer experience management organization focusing on cross platform support and authentic social and customer experiences.  For over 20 years the NexGen Agency team has helped the world's most successful companies design, build, and manage VIP interactions.  NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation.  Social and multimedia management solutions are offered including; social strategies and transformation, social media monitoring and insight, social media marketing and sales, and social customer care tactics in over 250 languages worldwide.  For more information, call 954-708-2896 or visit www.nexgenagency.com

CONTACT: Lylli Rojas, 954-708-2896, [email protected]

SOURCE NexGen Agency

Related Links

http://www.nexgenagency.com