New ITOptimizer Version 2.2 Accelerates ITIL® & ITSM Software Implementations

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May 15, 2012, 07:00 ET

ATLANTA, May 15, 2012 /PRNewswire/ -- Consulting-Portal, a leading IT Service Management (ITSM) software and services firm, is announcing the immediate availability of ITOptimizer Version 2.2.

The implementation of ITIL®/ ITSM software suites can be difficult, time consuming and expensive. This added expense is typically the result of Companies not defining their IT Processes or not documenting the detailed functional requirements needed to tailor the IT Service Management tool.

ITOptimizer Version 2.2 accelerates ITIL®/ ITSM tool implementation by providing:

Prescriptive ITIL®/ ITSM guidance through a library of over 40 process templates
A powerful process modeler that can be used to tailor the templates to the specific needs of any organization
Comprehensive requirements gathering including; States, triggers, detailed data & tool requirements, messages, notification rules, implementation techniques and much more
A "to-do" list for assigning customization tasks to the ITIL®/ ITSM tool developers
One click documentation including a detailed process document, process flow diagrams and a detailed technical design document

"It has been my experience that most ITIL®/ ITSM tool implementations fail because companies believed the hype that they could implement the tool right out of the box. This is seldom the case," says David Mainville CEO and Co-founder of Consulting-Portal. "Every company has unique requirements and the better they are captured the smoother the tool implementation."

ITOptimizer Version 2.2 is the seventh release of our powerful BPM (Business Process Management) software and is a FREE upgrade for existing clients.

About ITOptimizer

ITOptimizer is Business Process Management (BPM) software delivered as Software as a Service. ITOptimizer includes 4 powerful "do-it-yourself" modules. The assessment module allows you to assess the maturity of your ITSM processes. The process modeler allows you to design and document both ITSM processes and Business processes. The governance module allows you to monitor process compliance through the assignment of tasks and the collection of evidence. The education module provides access to a curriculum of FREE ITSM courses. ITOptimizer is loaded with ITIL® and COBIT® process templates to help you get started. Learn more at www.itoptimizer.com/demo

About Consulting-Portal

Founded in 1999, Consulting-Portal provides ITSM consulting, ITIL® consulting and ITIL® education services. We are also the authors of the ITOptimizer BPM software. Our comprehensive suite of services includes ITSM Assessments, ITSM roadmaps, ITIL® Process Design, ITSM Tool Selection and ITSM tool implementation. We also provide ITIL® Foundations and ITIL® Intermediate courses either onsite at your location or virtually through the Internet. Consulting-Portal has offices in Atlanta, Georgia and Toronto, Ontario.

SOURCE Consulting-Portal