New Healthcare Quality Website Targets Underserved Populations in Boston

BOSTON, Sept. 9 /PRNewswire/ -- Simmons College's Department of Health Care Administration has launched a new website that allows the public to post reviews of government-funded health care services. By collecting reviews and experiences of Boston-area healthcare users enrolled in public programs such as Medicaid, VA, or Commonwealth Care, USisUS.org—The United States is Us—aims to empower and inform low-income populations. The goal of USisUS.org is to improve the quality of government-funded health care services and programs.

USisUS.org makes it easier for customers to voice their concerns and for program managers and government officials to incorporate customer feedback. Quickening the feedback loop speeds up the process of improving healthcare services. The site, funded by a donor to Simmons College and staffed by Simmons graduate students, allows users to rate and review the quality of facilities, public programs, and customer service.

Dr. Gary Gaumer, faculty supervisor of the project, says, "The pilot testing we have done so far on the USisUS site has been very encouraging, with users expressing joy at being able to give real voice to their concerns about service quality in the clinics and other facilities they use. We hope that this feedback from actual users of the service will help managers improve the patient experience for these population groups."

USisUS.org staff is currently reaching out to media, schools, organizations, healthcare advocacy groups and the community at large to raise awareness of the new website. USisUS.org is also accepting feedback on how better to reach the target audience.

For more information on USisUS.org, please contact staff at [email protected].

SOURCE Simmons College

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