New Enhancements to March Networks' Retail Solution Use AI and Cloud Technology to Improve Customer Service, Operations, and Profitability

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Sep 27, 2021, 09:30 ET

OTTAWA, ON, Sept. 27, 2021 /PRNewswire/ - March Networks^®, a global video surveillance and video-based business intelligence leader, is pleased to announce several innovative enhancements to its retail solution that use AI and cloud technology to help quick-service restaurants (QSRs) and other retailers cut losses from theft, improve customer service, and drive profitability.

March Networks Searchlight for Retail combines video surveillance with point-of-sale (POS) transaction data and business analytics for exception-based reporting and faster loss prevention investigation times. It also offers valuable information on customer service, operations, and business performance with intelligent easy-to-read dashboards. (CNW Group/MARCH NETWORKS CORPORATION)

With mobile and online ordering more popular than ever due to the pandemic, streamlining curbside delivery is a top priority for retailers. With this in mind, March Networks has introduced a new mobile order pick-up solution for retailers and QSRs that alerts operators in real-time to customers arriving for curbside pick-up. The solution uses a highly accurate, AI-powered analytic, available in March Networks' ME6 Series IP Cameras, to detect vehicles arriving for pick-up. Retailers can receive an email or text message alert about each vehicle's arrival, and also capture recorded video of every curbside delivery for future review and investigation.

When paired with March Networks' Searchlight™ for Retail software, the solution allows businesses to also capture data analytics on curbside deliveries. QSRs, for example, can track the number of mobile deliveries at different times throughout the day and on different days to analyze trends and help improve speed of service. Big box retailers and grocers, meanwhile, can use Searchlight to oversee all of their curbside deliveries, investigate any disputes, and uncover trends, which can help improve service.

Searchlight, available as a cloud service, combines video surveillance with point-of-sale (POS) transaction data and business analytics for exception-based reporting and faster loss prevention investigation times. It also offers valuable information on customer service, operations, and business performance with intelligent easy-to-read dashboards.

Retailers can now easily and conveniently access Searchlight data on their smartphone or tablet with the March Networks Command™ Mobile Plus app. Using the app, retailers can see POS transaction data paired with surveillance video, investigate security alerts, and review thumbnail images from each of their cameras.

"By offering this innovative cloud-based suite of tools, March Networks is using AI to help solve the problems retailers and QSRs face on a daily basis," said Net Payne, March Networks Chief Sales & Marketing Officer. "This new curbside solution helps retailers adapt to changing consumer demands and use video to improve the customer experience and gather new insights about a rapidly growing segment of their business."

March Networks will showcase these new additions to its portfolio at the Global Security Exchange (GSX) tradeshow, booth 1708, in Orlando, Florida, from September 27-29.

About March Networks
March Networks^® helps organizations transform video into business intelligence through the integration of surveillance video, analytics, and data from business systems and IoT devices. Companies worldwide use our software solutions to improve efficiency and compliance, reduce losses and risk, enhance customer service and compete more successfully. With deep roots in video security and networking, March Networks is also recognized as the leader in scalable, enterprise-class video management and hosted services. We are proud to work with many of the world's largest financial institutions, retail brands, cannabis operators and transit authorities, and to deliver our software and systems through an extensive distribution and partner network in more than 70 countries. Founded in 2000, March Networks is headquartered in Ottawa, Ontario, Canada. For more information, please visit marchnetworks.com. March Networks and the March Networks logo are trademarks of March Networks Corporation. All other trademarks are the property of their respective owners.

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