New C.H.E.S.S. Program from Kimberly-Clark Professional Helps Building Managers Boost Tenant Satisfaction by Enhancing the Restroom Experience

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Jun 15, 2016, 11:15 ET

ROSWELL, Ga., June 15, 2016 /PRNewswire/ -- Perceptions of the restroom and its overall cleanliness are major factors in tenant satisfaction. According to a recent survey:

71 percent of tenants think an office building restroom says a lot about the facility or building manager¹
60 percent say an unhygienic restroom lowers their opinion of the facility and indicates that management doesn't care¹

To address these concerns, Kimberly-Clark Professional has launched C.H.E.S.S., a first-of-its-kind program that helps building managers understand the role the restroom plays in tenant satisfaction and provides them with the tools to make measurable improvements.

Kimberly-Clark Professional will unveil the C.H.E.S.S. Program and demonstrate how it can help create a Class A restroom experience at Booth 802 at the 2016 BOMA International Conference & Expo, June 26-28 in Washington, D.C.

"Restrooms are among the top three sources of tenant complaints," said Richard Marriott, Senior Office Building Marketing leader, Kimberly-Clark Professional. "The typical office worker visits the restroom three to four times a day. In an average building, that's a million opportunities a year to impress or disappoint. Given this, it's essential to make sure a building's restrooms measure up to tenant expectations."

How it works
C.H.E.S.S. is a global program that was initially launched by Kimberly-Clark Professional in Asia-Pacific and will be rolled out in other regions in the coming months.

To participate in the C.H.E.S.S. Program, building managers are encouraged to take a short test to assess the current state of their restrooms. After identifying the areas most in need of improvement, the program offers tangible tenant satisfaction measurement tools that provide insights to enhance restroom performance in five key areas:

Cleanliness
Hygiene
Efficiency
Sustainability
Satisfaction

The program's success also relies on its ability to provide tenants with well-known brands. In fact, in buildings that use Kimberly-Clark Professional restroom products, tenant satisfaction with restroom appearance and with restroom cleaning scored higher than the Kingsley Index across seven major U.S. cities, according to a recent study.²

"Benchmarking and measurement are key ways to help improve the tenant experience across a facility and within the restroom," said John Falco, Principal, Kingsley Associates. "The C.H.E.S.S. program demonstrates Kimberly-Clark Professional's leadership in this area."

For more information about the C.H.E.S.S. Program, visit www.KCProfessional.com/chess1.

About Kimberly-Clark Professional
Kimberly-Clark Professional partners with businesses to create Exceptional Workplaces, helping to make them healthier, safer and more productive. Key brands in this segment include: Kleenex, Scott, WypAll, Kimtech and Jackson Safety. Kimberly-Clark Professional, located in Roswell, Georgia, is one of three Kimberly-Clark business sectors. To see how Kimberly-Clark Professional is helping people around the world to work better, please visit www.kcprofessional.com.

About Kimberly-Clark
Kimberly-Clark (NYSE: KMB) and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, nearly a quarter of the world's population trust Kimberly-Clark's brands and the solutions they provide to enhance their health, hygiene and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex and Depend, Kimberly-Clark holds No. 1 or No. 2 share positions in 80 countries. To keep up with the latest news and to learn more about the Company's 144-year history of innovation, visit www.kimberly-clark.com or follow us on Facebook or Twitter.

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¹ Kimberly-Clark Professional Challenger Omnibus Survey – U.S. and U.S. vs. UK, April 2014
² Kingsley Associates 2015

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SOURCE Kimberly-Clark Professional