NelsonHall and Verizon Executives to Kick-off 2014 BPO Innovations Conference

NEW YORK, Oct. 7, 2014 /PRNewswire/ -- The Outsourcing Institute has announced the opening keynotes for their second annual BPO Innovations Conference, taking place October 30, 2014 in NYC.  John Willmott, CEO of analyst firm NelsonHall will kick-off the full-day forum with an overview of the current state of the Business Process Outsourcing (BPO) industry.  Manish Nasta, Head of Business Operations within Verizon Enterprise Global Operations, will then provide insight on the conference's main theme, "Driving Transformation and Business Value through BPO Innovation."

The BPO Innovations Conference aims to bring clarity to the currently confusing state of the BPO space and bring together leading outsourcing executives, as well as industry influencers and thought leaders to learn, connect, network and transact.

"Innovation continues to be the holy grail in outsourcing. This event is where you will get your road map as to how to obtain true innovation value add in all existing and future outsourcing relationships," said Frank Casale, founder of Outsourcing Institute and producer of the BPO Innovations Conference.

BPO continues to radically change the outsourcing environment, taking cost-savings and contractual requirements to higher levels of engagement, according to Willmott of NelsonHall.  What this evolution means in terms of value, negotiations and results, continues to puzzle buyers and providers. Experts from advisory firms Avasant, PA Consulting and Neo Group, as well as guest speakers from client organizations, will focus on and explore topics such as:

• Technology Convergence
• Shifting from Cost to Business Transformation
• SMAC: Enhancing Consumer Experience while Gaining Intelligence
• Multishoring: and Geo-political Risks

"BPO Innovations is back in its second year with a power-packed agenda that reflects how the industry is re-shaping itself," said Anupam Govil, a Partner with Avasant and BPO Conference Chairperson. "This conference is an ideal opportunity for business, operational and IT executives to learn how organizations can reduce costs, innovate and improve business outcomes through transformation."

The event is complimentary for outsourcing buyers. The agenda can be found at http://www.outsourcingintelligencenetwork.com/roadshow/bpo2014/.

About The Outsourcing Institute
Founded in 1993, The Outsourcing Institute is the largest neutral professional association dedicated solely to outsourcing, comprised of more than 70,000 professionals worldwide and providing information, research, networking opportunities and customized outsourcing solutions to the industry. For more information, contact us at [email protected] or visit us online at www.outsourcing.com.

SOURCE Outsourcing Institute