Nelnet Drives Efficiency and Enhances Customer Service with OpenText Process Suite

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Nov 20, 2014, 09:00 ET

Business Process Management Platform Enables Fast, Secure and Automated Business Processes to Assist With Student Loan Servicing

WATERLOO, Ontario, Nov. 20, 2014 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), today announced that Nelnet, a market leader in educational loan servicing, payment processing, education planning and asset management, has implemented OpenText Process Suite. Serving as the process management platform for Nelnet, OpenText Process Suite enables the capture, processing and management of student loan borrower correspondence for Nelnet.

Nelnet selected OpenText Process Suite to drive a more automated process, allowing for more control and consistency when dealing with customers, better end-to-end visibility of the process, digital data capture and the ability to continually improve processes, something that was becoming increasingly difficult with the old paper-based processes.

Mike Randash, executive director at Nelnet Diversified Solutions, commented, "OpenText Process Suite has helped Nelnet to focus on what's important, removing the barriers and challenges associated with servicing student loans today. The OpenText solution helps us to focus on the customer, prioritizing work quickly and accurately, resulting in a better overall customer service experience and higher customer satisfaction levels."

Nelnet's deployment of Process Suite has benefited the organization in a number of distinct ways. Student Loan information received through the mailroom is now 100% digital – allowing for improved information quality and traceability. Digitizing the information also allows Nelnet to assign more appropriate and effective task categories, leading to quicker and more accurate decision making, better workflow and automatic assignment of tasks. Additionally a sophisticated case management approach allows work to be routed to the properly qualified team members.

Finally, Nelnet now has access to much improved reporting and analytics data, enabling better management and monitoring of ongoing tasks, up-to-the minute information on completed vs. outstanding tasks and improved visibility to customers on application progress.

Mike Randash continued, "Life without OpenText Process Suite would be unmanageable. Without it, our Enrollment Processing team would need to be double the size it is today, such are the efficiencies and productivity gains we have realized."

OpenText Process Suite enables businesses to rapidly understand and automate even the most complex processes, and allows strategic CIOs to work with lines of business to identify and implement new opportunities to drive their agenda of growth and innovation. Process Suite consists of solutions for case management, business process management, service delivery and business process transparency. It provides process capability for all OpenText product suites through AppWorks integration. These developer tools and APIs accelerate time to value for customers, and amplify their ability to iterate and innovate critical process capabilities.

Learn more about OpenText EIM:

Read the blog of Mark Barrenechea, OpenText's CEO
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About OpenText

OpenText is the leader in Enterprise Information Management, helping customers to create a Digital-First World by simplifying, transforming, and accelerating their information needs. Over 100,000 customers already use OpenText solutions, either on premises or in our cloud. For more information about OpenText (NASDAQ: OTEX; TSX: OTC), please visit: www.opentext.com.

About Nelnet

For more than 35 years, Nelnet has been helping families plan, prepare, and pay for their education. Additional information is available at http://www.nelnet.com.

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright ©2014 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit: http://www.opentext.com/2/global/site-copyright.html_SKU.

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