Mutare Brings New Patient Text Messaging Option to Healthcare

Through Mutare Health's Enterprise Text application, individual practitioners or teams can use existing internal phone numbers, including their direct phone lines, to engage in two-way text conversations with patients or others outside of the organization using their PC or mobile device. Conversations may be initiated by patients reaching out to the organization through any Enterprise Text-enabled number, or by clinicians or staff reaching out to the patient through the application's web or mobile interface. Should the conversation include personal health or other sensitive information, the staff member can pivot the text to "secure messaging" mode and continue without fear of privacy breaches.

What's more, the application records a full audit trail of every conversation and can save it to the organization's EMR as part of that patient's health record if desired.

While the patient experience is identical to a simple SMS conversation, the application provides a rich user experience for the clinician with advanced features that enable multiple conversations at once, individual or team collaboration, customizable text responses, and an intuitive administration interface that enables simple assignment/reassignment of individuals to Enterprise Text.

Notes Mutare Health Vice President Mike Sorensen, "The healthcare industry in general has been reluctant to embrace traditional text messaging with patients due to HIPAA compliance concerns.  The larger concern, though, is to ensure that they are compliant with the Telephone Consumer Protection Act. Compliance is easier than most organizations realize. With the right implementation, it is quite easy to engage patients through text messaging while complying with regulatory requirements. Mutare Health's Enterprise Text makes that possible."

The application is most suited for direct patient outreach (post-discharge follow-up, scheduling, concierge, advocacy, referral services, and home healthcare support for instance), but can be used for text conversations with any mobile contact.

For more information, call or text Mutare Health at 847-496-9000, or visit mutarehealth.com

SOURCE Mutare Health

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