M&T Bank Recognized for Service to Business Customers

Regional bank earns 16 total Greenwich Excellence Awards

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Apr 03, 2015, 08:25 ET

BUFFALO, N.Y., April 3, 2015 /PRNewswire/ -- M&T Bank has been recognized by Greenwich Associates with 16 Greenwich Excellence Awards—13 national and three regional honors—for providing excellent banking products and services to small and mid-sized companies.

Greenwich Associates surveys small and mid-sized businesses about their overall satisfaction with their bank, the capability of their relationship manager, the bank's treasury management services and a number of other service categories.

"Helping small and mid-sized businesses succeed has always been an important part of our mission because they generate economic activity and create jobs in our communities. The Greenwich Excellence Awards reflect not only that commitment to serving businesses, but the expertise and experience of our bankers and the best-in-class service they provide to their clients," said M&T Bank Vice Chairman Kevin Pearson.

M&T once again won honors for categories such as Overall Satisfaction and Relationship Manager Capability, but also won honors in additional categories, including Financial Stability, Cash Management Customer Service, Credit Policy and Branch Satisfaction.

"The categories that M&T has received consistently high scores reflect our commitment to a relationship-minded approach aimed at understanding the needs of our clients," said Senior Vice President for Business Banking Neil Hosty.

M&T earned the second highest number of small business banking awards in the country. This is the 6^th consecutive year the bank has earned multiple Greenwich Excellence Awards.

M&T is the leading U.S. Small Business Administration (SBA) lender in most of its largest markets, including the SBA Districts of Baltimore, Buffalo, Delaware, Philadelphia, Syracuse and Washington, D.C. M&T also ranks as the 6^th largest SBA lender in the nation, based on the total number of loans made through the SBA's most utilized loan program.

About the Greenwich Excellence Awards Methodology
Greenwich Excellence Award winners were determined at a National level and in four geographic regions: Midwest, Northeast, South, and West.

To qualify for consideration for the National awards, each winning bank had to have a minimum of 50 clients that responded to the survey. To qualify for Regional awards, each winning bank had to have a minimum of 30 clients responding in the region. To qualify for Mid-Corporate National awards, banks had to have a minimum of 30 clients responding to the survey.

Greenwich Excellence Award selection is based on Top Box ratings on Greenwich Associates 5-point evaluation scale. The banks selected must receive a statistically significant proportion of "Excellent" ratings relative to the overall mean (at a 95% confidence level.)

About M&T Bank
Founded in 1856, M&T Bank Corp. (www.mtb.com) is one of the 20 largest U.S. commercial bank holding companies, with more than $96 billion of assets and more than 650 branch offices in New York, Pennsylvania, Maryland, Delaware, Virginia, West Virginia and Washington, D.C.

SOURCE M&T Bank