NEW YORK, April 1, 2014 /PRNewswire/ -- Mphasis, a global IT services leader, today announced that Joseph Chacko, Sr. VP & Head Service Desk, will speak at the HDI 2014 Conference & Expo. This event is one of the leading conferences for the global community of service desk professionals. Chacko will present "Connecting the Dots: Business Value, Service Experience and Shift-Left" on April 3rd.
Session attendees will gain insight on the impact of technology changes such as mobility, cloud and BYOD on the service desk. CIOs demand lower cost of support, irrespective of changes in environment. Users expect speedier resolutions and greater access to collaboration platforms, while business leaders want customized support, rather than standard services. For the service desk to succeed, it will have to go beyond knowledge management and build a practice framework that connects business value, service experience and shift-left initiatives. Chacko will address all of these concepts in the session, providing attendees with the knowledge to increase the value of their help desk business units.
What: |
"Connecting the Dots: Business Value, Service Experience, Shift-Left" |
Who: |
Joseph Chacko, Sr. VP & Head Service Desk for Mphasis |
When: |
Thursday, 3rd, April, 2014 at 7:30 a.m. ET |
Where: |
HDI 2014 Conference & Expo |
Gaylord Palms |
|
Orlando, Florida |
To learn how Mphasis can help ensure customer delight with lower service costs in an ever changing business & technology environment, visit booth #219 at the show.
About Mphasis
Mphasis (an HP Company) enables chosen customers to meet the demands of an evolving market place. Mphasis fuels this by combining superior human capital with cutting edge solutions in hyper-specialized areas. Know more about Mphasis at www.mphasis.com
Our Social Media Channels:
Facebook: https://www.facebook.com/MphasiSOfficial
Twitter: https://twitter.com/#!/mphasis
LinkedIn: http://www.linkedin.com/company/mphasis
YouTube: http://www.youtube.com/user/MphasisOfficial
For further information please contact:
Joe Palladino or Amanda Fountain
MSL Group
781-684-0770
[email protected]
Deepa Nagraj
Mphasis Corporate Communications
646-424-5160
[email protected]
Logo - http://photos.prnewswire.com/prnh/20140204/MM59012LOGO
SOURCE Mphasis
WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?
Newsrooms &
Influencers
Digital Media
Outlets
Journalists
Opted In
Share this article