Modern Attendant Console for Cisco Platforms

The ANDTEK Solution Allows Cisco Users to Manage Phone Calls Via Desktop Computer

News provided by

ANDTEK GmbH

Sep 02, 2010, 11:45 ET

MUNICH and HALLBERGMOOS, Germany, September 2, 2010 /PRNewswire/ -- Unified communications specialist ANDTEK GmbH provides an attendant console solution of high value. Voice recording, phone call statistics, attendant and user status, detailed information about the caller, integration of complete corporate databases - With "AND Desktop AC" Cisco users can benefit from all relevant functions of a modern attendant console.

ANDTEK's attendant console solution "AND Desktop AC" includes all corporate directories allowing a complete overview about all phones within the company. The user can link directories having a different format, among others Active Directory and LDAP, SQL databases, MS Exchange Server (address directories) and communications manager user databases.

In case of incoming phone calls the attendant has the possibility to get a complete overview about the status of all phones within the company. The attendant knows immediately if there are active internal or external phone calls and it is possible to see the phone number they are talking to at the moment.

The attendant can get detailed information about a caller as well - for example customer numbers, order information or information about the last contact date.

Users of "AND Desktop AC" appreciate the so-called wallboard function, since this function allows an overview of the status of phones in an intuitive way. Banks, insurance companies and call centers value such type of information since it provides important information to enhance customer satisfaction. The wallboard function will be generally available in the fourth quarter of 2010.

The attendant console software "AND Desktop AC" is running under all current Windows operating systems and is highly scalable.

    For text copy please visit http://www.fuchs-pressedienst.de

    Press Contact:

    Fuchs Pressedienst und Partner
    Franz Xaver Fuchs
    Phone: +49(0)8231-6093536
    [email protected]

SOURCE ANDTEK GmbH

WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?

icon3
440k+
Newsrooms &
Influencers
icon1
9k+
Digital Media
Outlets
icon2
270k+
Journalists
Opted In
GET STARTED