Mobile World Congress 2010: Amdocs to Showcase New CES 8 Product Portfolio Designed to Meet the Needs of Service Providers in the Connected World

ST. LOUIS, Feb. 9 /PRNewswire-FirstCall/ -- At Mobile World Congress 2010, Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), will address the opportunities and challenges facing service providers in the emerging connected world where it's predicted that trillions of devices will be connected to the network by 2017.  The company will also demonstrate its new product portfolio, Amdocs CES 8, in Hall 8, Booth B101.

Amdocs executives will lead discussions and participate in panels to share insight on how service providers can forge new business models, expand relationships and leverage existing assets to expand more quickly, drive customer experience and run leaner in this always-on world, requiring anytime, anywhere, any device connectivity.  Sessions include:

• Embedded mobile – sowing the seeds for future growth – business models that are shaping the future of the machine-to-machine market.
• Strategies for growth – segmentation and pricing – billing models to drive revenue and support the new facets of mobile internet usage patterns.

Amdocs will demonstrate its recently launched CES 8 product portfolio that drives personalized and simple customer experiences by concealing the complexities of new applications and devices from the end user, all while ensuring that service providers can run lean and agile operations. Highlights include:  

• Improved first-call resolution and average handling time with Amdocs Smart Device Support Solution – diagnoses and resolves smart device issues faster and more efficiently by providing customer care agents with remote visibility into the device so they can handle simple "how to" and "configuration" calls.
• Personalized and monetized customer interaction with Amdocs ChangingWorlds Personalization – mobile portal technology that increases awareness and uptake of services by delivering relevant content and offers to individual subscribers based on their profiles.  Amdocs will demonstrate how a leading mobile operator in Asia Pacific is using Amdocs personalization technology to support its new innovative mobile Internet service.
• The delivery of a consistent, intentional experience with Amdocs Retail Experience Solution – helps secure additional revenue opportunities for service providers by enabling in-store representatives to handle sales and service interactions more efficiently and effectively via an intuitive, mobile and process-driven user interface.
• Real-time charging and monetization with Amdocs Convergent Charging and Amdocs jNetX Convergent Service Platform – Amdocs jNetX Convergent Service Platform and Amdocs Convergent Charging (Turbo Charging) can reduce overall prepaid platform costs, provide charging flexibility, and offer services for prepaid customers. The combination of service delivery and service monetization enables service providers to let customers choose a mix of services, devices, access types and payment options.
• Improved network planning with Amdocs Network Planning Solutions – enables service providers to plan, build and roll out new technologies for next generation networks with increased network optimization and efficiency.

Supporting Resources

• Keep up with Amdocs news by visiting the company's website and Blog.
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About Amdocs

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs' offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2009, filed on December 7, 2009 and our Form 6-K for the first quarter of fiscal 2010 filed on February 8, 2010.

SOURCE Amdocs

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