Midas Medici's Consonus Customer Care Selected by Acosta for Backup and Archiving Support Needs

NEW YORK, Aug. 10, 2011 /PRNewswire/ -- Midas Medici Group Holdings, Inc.("Midas") (OTCBB: MMED), an innovative green IT company in the fields of virtualization, cloud computing and data management, as well as Smart Grid solutions, today announced that Acosta, a leading outsourced sales and marketing agency in the consumer packaged goods industry, has selected Midas' Consonus brand for their backup and archiving technical support needs. The decision was based on Consonus' ability to provide Tier 2 engineering support on the first call, as well as one-source accountability and rapid problem resolution times.

"We are pleased to announce that our Consonus brand was chosen by Acosta for their backup and archiving support needs," stated Nana Baffour, CEO and Co-Founder of Midas Medici.  "This is a validator for the quality of our IT support services and the peace of mind we are able to provide our customers."

"I must say, after working with Consonus, their support people are highly responsive," said Adam Cochran, systems engineer, Technology Engineering and Delivery Services at Acosta. "We have had great success in resolving our support issues in record time.  We were able to get someone on the phone within 30 seconds — connected directly to a knowledgeable engineer without having to wait in long queues or for a call-back. I would recommend them any day."

Consonus' award-winning Customer Care offers direct access to highly-trained technical support engineers focused on Symantec, NetApp, HP, and Sun/Oracle to provide rapid problem resolution.  Not only is Consonus the only partner in North America to take Tier 1 and Tier 2 support and renewals for HP, NetApp, and Symantec, Consonus Customer Care has a proven track record with a 96% case resolution rate as documented by Symantec, and one of the lowest escalation rates in the industry.

"With our superior first call support we are able to drastically improve customer satisfaction," said Director, Customer Care and Managed Services Operations Lee Whitaker. "Our Customer Care team provides customers like Acosta with Tier 2 engineering support on the first call, which is a key differentiator for us; it's why we have been so successful transitioning enterprise accounts to our service.  In the 10 years Consonus has offered this program, we have had 100 percent retention rate in Florida — a very strong number when dealing with maintenance support. The investment Consonus makes in this program allows our account executives to go deep and wide in their accounts."

With more than 80 years of experience, Acosta is a leading outsourced sales and marketing agency serving consumer packaged goods companies and retailers across the United States and Canada. They support thousands of the biggest brands seen every day, with a client roster that includes the majority of #1 and #2 brands sold in most grocery stores. Based in Jacksonville, FL, Acosta has about 20,000 associates in 65 offices throughout the United States and Canada.

About Midas Medici Group Holdings, Inc.

Midas Medici Group Holdings, Inc. (OTCBB: MMED) is a green IT company that supplies mid-sized and select enterprises and institutions with leading-edge IT solutions in the fields of virtualization, cloud computing and data management, as well as working with utilities and other institutions to transform the electric grid through digital technologies.  Across its Consonus and UtiliPoint brands, Midas works with its customers by optimizing IT and data center investments, cutting energy usage and preventing data loss, all while maximizing productivity.  Through a management team with decades of experience, Midas is positioning itself to take advantage of the high-growth IT industry through its unique specialized services at the intersection of energy and technology.

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For more information on Midas Medici, please visit: www.midasmedici.com.

Safe Harbor Statement

This release contains certain "forward-looking statements" relating to the business of the Company and its subsidiary companies. All statements, other than statements of historical fact included herein are "forward-looking statements" including statements regarding: the Company's business and operations; business strategy, plans and objectives of the Company and its subsidiaries; and any other statements of non-historical information. These forward-looking statements are often identified by the use of forward-looking terminology such as "believes," "expects" or similar expressions, involve known and unknown risks and uncertainties. Although the Company believes that the expectations reflected in these forward-looking statements are reasonable, they do involve assumptions, risks and uncertainties, and these expectations may prove to be incorrect. Investors should not place undue reliance on these forward-looking statements, which speak only as of the date of this press release. The Company's actual results could differ materially from those anticipated in these forward-looking statements as a result of a variety of factors, including those discussed in the Company's periodic reports that are filed with the Securities and Exchange Commission and available on its website (http://www.sec.gov). All forward-looking statements attributable to the Company or persons acting on its behalf are expressly qualified in their entirety by these factors. Other than as required under the securities laws, the Company does not assume a duty to update these forward-looking statements.

Company Contact:

Johnson Kachidza
Chief Financial Officer
212-792-0920

Investor Contact:

Trilogy Capital Partners
Darren Minton, President
Toll-free: 800-592-6067
[email protected]

SOURCE Midas Medici Group Holdings, Inc.

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