Microsoft Transforms Insurance With Relationship-Focused Solutions

What:

In an increasingly competitive climate, insurers are striving to provide better customer service and streamline the claims process — all while driving down operational costs. At booth No. 707 at the ACORD LOMA Insurance Systems Forum 2010, Microsoft Corp. and its partners will showcase collaborative and agile solutions that help address these core insurance business problems, drive connected experiences and streamline business processes.

At the Microsoft booth, Computer Solutions & Software International will demo a customer relationship management (CRM) solution being used to allow carriers to measure strategy effectiveness through analytics and reporting, and enabling sales teams to optimize lead management, customer pipelines and sales performance. Customer Effective Inc. will showcase a customizable and flexible CRM-based solution to help improve customer insights and increase employee productivity.

Microsoft will also showcase the power of cloud computing with a beginning-to-end automobile claims scenario featuring solutions that can be hosted on-premises or in the cloud. The demo integrates several Microsoft technologies including Windows® Phone, Microsoft Photosynth, Bing Maps, SharePoint 2010, Microsoft Office 2010, Microsoft Dynamics CRM and Microsoft Silverlight.

Sessions:

On Tuesday, May 25, at 8 a.m., Bill Hartnett, general manager, U.S. Insurance Industry Solutions, Microsoft, will introduce keynote speaker Steve Wozniak, published author and chief scientist at Fusion-io.

Also on Tuesday from 3 p.m. to 4 p.m., Microsoft partner Computer Solutions & Software International will highlight its work with Microsoft Dynamics CRM and present information on how firms can use sales performance management to increase agent engagement and gain insight into the sales pipeline of their producers — all while reducing administrative costs.

From 4:15 p.m. to 5 p.m., Colin Cole, industry technology strategist, U.S. Insurance Industry Solutions, Microsoft, will present a solution showcase about orchestrating complex insurance business processes with Microsoft enterprise solutions and externalized business rules.

When:

May 24–26, 2010

Where:

ACORD LOMA Insurance Systems Forum 2010

Microsoft Booth No. 707

Mandalay Bay Resort

Who:

Bill Hartnett, general manager, U.S. Insurance Industry Solutions, Microsoft

Colin Cole, industry technology strategist, U.S. Insurance Industry Solutions, Microsoft

Website:

http://www.Microsoft.com/ACORD