MICHELIN Does It Again, Adding 3 More J.D. Power and Associates Original Equipment Customer Satisfaction Awards
GREENVILLE, S.C., April 12 /PRNewswire/ -- Adding to its already impressive list of J.D. Power and Associates original equipment customer satisfaction awards, MICHELIN once again receives the industry's highest honors for customer satisfaction, ranking highest in three segments of the 2010 J.D. Power and Associates Original Equipment Tire Customer Satisfaction Study(SM) released today. MICHELIN surpassed the competition in the three largest market segments – Luxury, Passenger Car and Truck/Utility – and posted double-digit improvements over its 2009 scores.
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MICHELIN's dominance in the tire brand-focused study that covers owner satisfaction is unrivaled. This year's trio brings the company's U.S. award total to 62 - four-times the number of all the other tire manufacturers combined.
"These latest victories represent outstanding votes of confidence for Michelin and our OE customers from the loyal consumers we share," said John Moloney, vice president of original equipment marketing, Michelin North and South America. "Receiving such honors year over year is significant and is a demonstration of our continued focus on innovation, technical performance and the delivery of outstanding products with high levels of satisfaction."
In the Passenger Car category featuring high volume fitments on cars like the Honda Accord, MICHELIN scored 66 points higher than the segment average and received 36 points more than its closest competitor. Within the Luxury and Truck/Utility categories, MICHELIN continues to post high customer satisfaction scores.
J.D. Power and Associates is a global marketing information services company operating in key business sectors across a variety of industries, including market research, automotive forecasting, performance improvement, Web intelligence, and customer satisfaction.
Dedicated to the improvement of sustainable mobility, Michelin (www.michelin.com) designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy duty trucks, motorcycles, and the space shuttle. The company also publishes travel guides, maps and atlases covering Europe, Asia, Africa, and North America. Headquartered in Greenville, S.C., Michelin North America employs more than 20,900 and operates 18 major manufacturing plants in 16 locations.
NOTE TO EDITORS: A complete listing of Michelin's J.D. Power and Associates Awards is listed below.
Michelin's J.D. Power and Associates Awards – United States
2010
- Highest Ranked Original Equipment Luxury Tire
- Highest Ranked Original Equipment Truck/Utility Tire
- Highest Ranked Original Equipment Passenger Car
2009
- Highest Ranked Original Equipment Luxury Tire
- Highest Ranked Original Equipment Truck/Utility Tire
- Highest Ranked Original Equipment Passenger Car
2008
- Highest Ranked Original Equipment Luxury/Sport Tire
- Highest Ranked Original Equipment Sport Utility Tire
- Highest Ranked Original Equipment Pick-up/Full-size Van Tire
- Highest Ranked Original Equipment Mass Market/Non-Luxury Tire
2007
- Highest Ranked Original Equipment Luxury/Sport Tire
- Highest Ranked Original Equipment Sport Utility Tire
- Highest Ranked Original Equipment Pick-up/Full-size Van Tire
- Highest Ranked Original Equipment Mass Market/Non-Luxury Tire
2006
- Highest Ranked Original Equipment Luxury/Sport Tire
- Highest Ranked Original Equipment Pick-up/Full-size Van Tire
- Highest Ranked Original Equipment Sport Utility Tire
2005
- Highest Ranked Original Equipment Luxury/Sport Tire
- Highest Ranked Original Equipment Sport Utility Tire
- Highest Ranked Original Equipment Pick-up/Full-size Van Tire
- Highest Ranked Original Equipment Mass Market/Non-Luxury Tire
2004
- Highest Ranked Original Equipment Luxury/Sport Tire
- Highest Ranked Original Equipment Sport Utility Tire
- Highest Ranked Original Equipment Mass Market/Non-Luxury Tire
2003
- Highest Ranked Replacement Tire for Passenger Vehicles
- Highest Ranked Replacement Tire for Light Truck Vehicles
- Highest Ranked Original Equipment Tire for Light Truck Vehicles
2002
- Best Original Equipment Tire for Passenger Vehicles (category was later split)
- Best Original Equipment Tire for Light Truck Vehicles
- Best Replacement Tire for Passenger Vehicles
- Best Replacement Tire for Light Truck Vehicles (tie)
2001
- Best Original Equipment Tire for Passenger Vehicles
- Best Original Equipment Tire for Light Truck Vehicles
- Best Replacement Tire for Passenger Vehicles
- Best Replacement Tire for Light Truck Vehicles
2000
- Best Original Equipment Tire for Passenger Vehicles
- Best Original Equipment Tire for Light Truck Vehicles
- Best Replacement Tire for Passenger Vehicles
- Best Replacement Tire for Light Truck Vehicles
1999
- Best Original Equipment Tire for Passenger Vehicles
- Best Original Equipment Tire for Light Truck Vehicles – BFGoodrich® tires brand
- Best Replacement Tire for Passenger Vehicles
- Best Replacement Tire for Light Truck Vehicles
1998
- Best Original Equipment Tire for Passenger Vehicles
- Best Original Equipment Tire for Light Truck Vehicles
- Best Replacement Tire for Light Truck Vehicles
1997
- Best Original Equipment Tire for Light Truck Vehicles
- Best Replacement Tire for Passenger Vehicles
- Best Replacement Tire for Light Truck Vehicles
1996
- Best Original Equipment Tire for Passenger Vehicles (tie)
- Best Original Equipment Tire for Light Truck Vehicles
- Best Replacement Tire for Light Truck Vehicles
1995
- Best Original Equipment Tire for Passenger Vehicles
- Best Replacement Tire for Light Truck Vehicles
1994
- Best Original Equipment Tire for Passenger Vehicles
- Best Overall Replacement Tire (after 1994, this category was split)
1993
- Best Overall Original Equipment Tire (after 1993, this category was split)
- Best Overall Replacement Tire
1992
- Best Overall Replacement Tire
1991
- Best Overall Original Equipment Tire
1990
- Best Overall Original Equipment Tire
1989
- Best Overall Original Equipment Tire (first year awards are given)
Michelin's J.D. Power and Associates Awards – Canada:
- 2001 Best Replacement Tire for Passenger Vehicles (tie)
- 2001 Best Replacement Tire for Light Truck Vehicles
Michelin's J.D. Power and Associates Awards – United Kingdom:
- 2003 Best Overall Original Equipment Tire
- 2002 Best Overall Original Equipment Tire
- 2001 Best Overall Original Equipment Tire
- 2000 Best Overall Original Equipment Tire
- 1999 Best Overall Original Equipment Tire
- 1998 Best Overall Original Equipment Tire (first year award given in the UK)
- 1998 Best Overall Replacement Tire
Michelin's J.D. Power and Associates Awards – Germany:
- 2003 Best Overall Original Equipment Tire
- 2002 Best Overall Original Equipment Tire
- 2001 Best Overall Original Equipment Tire
Michelin's J.D. Power and Associates Awards – Japan:
- 2006 Best Winter Tire
- 2005 Best Winter Tire
- 2005 Best Original Equipment Tire for Passenger Vehicles
- 2004 Best Winter Tire
- 2004 Best Overall Original Equipment Tire (after 2004, category was split)
- 2003 Best Overall Original Equipment Tire
- 2002 Best Overall Original Equipment Tire (first year the award was given in Japan)
Michelin's J.D. Power and Associates Awards – China:
- 2002 Best Overall Original Equipment Tire
- 2001 Best Overall Original Equipment Tire
Michelin's J.D. Power and Associates Awards – Taiwan:
- 2004 Best Overall Original Equipment Tire
- 2003 Best Overall Original Equipment Tire
Michelin's J.D. Power and Associates Awards – Thailand:
- 2002 Best Overall Original Equipment Tire
- 2001 Best Overall Original Equipment Tire
SOURCE Michelin
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