Medallia's Employee Experience Solutions Drive Engagement, Productivity and Empowerment
Major brands in insurance, banking, telecom, automotive and retail look to Medallia to power real-time employee engagement for millions of worldwide employees
SAN MATEO, Calif., Dec. 18, 2018 /PRNewswire/ -- Medallia, Inc. (www.medallia.com), the global Experience Management leader, today announced that multiple global brands, collectively employing over 3 million people worldwide, have chosen Medallia's Employee Experience solutions to transform their overall work experience.
Medallia's Voice of the Employee (VoE) solutions have been selected to drive critical business goals including increased employee productivity, reduced employee attrition, and improved onboarding and ramp time. Ultimately, major brands use Medallia's VoE solutions to create a culture of empowerment and action, improve employee happiness, and foster innovation and creativity.
Over the past two years, a global top-10 telco customer using Medallia's Employee Experience solutions saw significant business value related to their customer support function. Their Employee Net Promoter Score® (NPS) increased by 15 points, Customer NPS increased by 8 points, and employee churn decreased by 50 percent. We expect our new customers to benefit from a similar impact across their strategic business functions.
Medallia's Employee Experience solutions help companies bring together relevant, timely feedback from employees and customers to drive operational efficiency and growth. The solutions allow companies to:
- Engage employees in the mission and purpose of the company
- Optimize within and across employee journeys and moments
- Make it easier and more efficient for employees to get work done
- Tap into the wisdom of employees to create better experiences for all
Medallia's Employee Experience solutions are delivered as part of the Medallia Experience Cloud™, an award-winning, SaaS infrastructure that powers customer, employee, and citizen experience, and enables leaders to manage experience in real time.
Join the world's most loved brands and experience Medallia first-hand at our annual user conference: Experience '19. Click here to learn more.
About Medallia
Medallia, the leader in Experience Management cloud technology, was named a leader in the most recent Forrester Wave and ranked #15 in the most recent Forbes Cloud 100 list. Medallia's vision is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world's largest companies and organizations trust Medallia's cloud platform to help them capture customer and employee feedback everywhere they are, understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve business performance. Medallia has offices worldwide, including Silicon Valley, New York, Washington DC, London, Buenos Aires, Paris, Sydney, and Tel Aviv. Learn more at www.medallia.com.
Medallia®, the Medallia logo, and the names and marks associated with Medallia's products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.
PR Contacts:
Sophie Chesters
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Sophia Xepoleas
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Investor Relations:
Carolyn Bass
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SOURCE Medallia
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