Mechtronix Systems to set up state-of-the-art customer service support and call center

The Government of Canada Grants C$1.2 Million to the Montreal Aviation Simulation Company as a Contribution to their Initiative

MONTREAL, July 21 /PRNewswire/ - Mechtronix Systems Inc., an MWC company, a world leading manufacturer of Flight Simulation Training Devices (FSTDs), today announced the set up of a high standard world scale service support center all in a continued dedication to provide first class service to its worldwide customers. This large and strategic investment is partly financed by a refundable grant of C$1.2 million from Canadian Economic Development (CED) within the Business and Regional Growth program of Canada's Economic Action Plan. The brand-new service support and call center will be central in Mechtronix Systems' efforts to grow on the international scene and further broaden its presence worldwide in markets such as Asia-Pacific, South America, the Middle East and China.

"We would like to thank the Honorable Denis Lebel, Minister of State for the Economic Development of Canada, and the Canadian Government for supporting Mechtronix in its effort to continue growing and remain amongst the world's leaders on the international flight simulation market", says Mechtronix Systems President Hervé. "According to historical patterns, the aviation industry will soon find itself in an upswing following current global economic recession and when this happens we will be ready to offer the most efficient service and technical support to our customers. Focusing on their satisfaction via this new call center is essential to sustain Mechtronix Systems' position and competitiveness on a national and international scale."

"The Government's funds enables us to develop a state-of-the-art call center, equipped with next generation innovative technology including a high end communication system facilitating direct interaction with FSTD operators", adds René Veerman, Vice President Customer Support. "We are very grateful to the Canadian Government and we will honor Canada's contribution by producing a world class support service center for greater customer care and satisfaction."

The service support and call center will enable real time communication with and support of Mechtronix Systems customers and teams of engineers and technicians located around the globe. With this new technology, Mechtronix will be able to accommodate customers' requests much faster providing a unique experience in terms of problem resolution. Besides representing a total investment of over C$3 million, the brand-new call center allows the creation of new high quality jobs directly and indirectly as Mechtronix Systems enhanced business performances will lead to significant revenue growth.

About Canada's Economic Action Plan

Canada's Economic Action Plan includes measures facilitating innovation and creativity within companies of all sectors to enable Canada to remain a top leader in knowledge, sciences and technology. The Government will thereby dedicate some $5 billion to science and technology initiatives spread out on several years. This is a very important investment reflecting its commitment towards excellence in Research and Development.

For more detailed information, please visit http://www.actionplan.gc.ca/eng/index.asp and http://www.dec-ced.gc.ca/eng/programs/growth/growth.html

About Mechtronix Systems Inc.

Mechtronix Systems Inc. (Mechtronix Systems), an MWC company, specializes in the design and manufacturing of Flight Simulation Training Devices for general, business and commercial aviation. Fuelled by 20+ years of passion and dedication, we are a top leader on the global flight simulation and training market with a presence in America, Europe and Asia. Based in Montreal, Mechtronix Systems offers a full range of products from full flight simulators to flight training devices, setting new industry standards for higher fidelity, reliability, cost efficiency and safety. To support our worldwide customers that include major airlines, training centers and training organizations, we have technical support centers strategically located around the globe. For more information, please visit www.mwc.mechtronix.com.

SOURCE MECHTRONIX SYSTEMS

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