Matrix42 Launches IT Service Management App for iPhone

LEHI, Utah, May 17, 2011 /PRNewswire/ -- Matrix42, a leading supplier of workplace management solutions, announced today its new iPhone app for Service Desk and Service Catalog. Matrix42 extends its services for mobile devices with this application, which will be available as a free download from the AppStore.

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Service management - anywhere, anytime

The new iPhone app, which will be available June 6, supports the Matrix42 Workplace Management strategy - giving users freedom to access applications and services from any device, anywhere at any time. Key capabilities of the Matrix42 Mobile app include:

• Matrix42 Mobile enables users to access their company's service catalog on the move and to order software, hardware or services, and to track their delivery status in real-time.
• Matrix42 Mobile includes an extremely fast and easy-to-use interface that allows users to issue new help desk tickets or to track tickets that have already been issued.
• Matrix42 Mobile allows users to get the latest company news delivered to their iPhone, and also to search the company address book and save contacts to their local address book.

Better service for end users, better results for IT

"While developing the Matrix42 Mobile App for iPhone our main goal was to provide the best mobile user experience for our customers," said Jochen Jaser, CTO of Matrix42 ."Users can now request IT Services easily and conveniently with their mobile and stay informed and in touch wherever, whenever."

But it is not only end users who will benefit from this application: it also allows IT organizations to increase their service quality, improve responsiveness and be seen on the leading edge of technology by their customers.

With the new iPhone app, Matrix42 further asserts itself as the leading innovator in the service management market. The Matrix42 Mobile app presents an attractive way to solve various tasks easily and quickly while on the go. It offers access to Service Catalog and Service Desk via the new Matrix42 Mobile Web Service. It is now available from the iTunes AppStore for free – provided a Matrix42 Service Store license exists.

iPad and Android planned

Besides iPhone, Matrix42 will also support iPad and Android in the future. While the applications for iPhone and Android will be primarily focused on end users, the iPad application will also support break/fix scenarios for IT administrators and provide consolidated information for IT management decision-making.

Matrix42

Matrix42 is the leading supplier for Workplace Management solutions. Matrix42 Workplace Management enables the seamless management of physical and virtual environments. It combines Client Lifecycle, Cloud, SaaS, Virtualization and Service Management into a holistic solution enabling users to have transparent access to their data and services everywhere, from any virtual or physical device at any time.  Standards and automation will be enhanced while the user's autonomy and productivity will be increased. Founded in 1992, Matrix42, with headquarters in Neu-Isenburg near Frankfurt Germany, has been established in the dynamic IT market for over 15 years. The company employs over 220 employees worldwide and is represented in Europe and the USA. Over 3 million clients are managed with more than 1,500 customers worldwide. Market-leading companies such as Infineon, Magna, Lufthansa Systems and Puma and integrators like T-Systems, Raiffeisen IT, msg systems and Bechtle rely on Matrix42 solutions.  In early 2008, Matrix42 became part of the Asseco Group.  With over 8,000 employees and a market capitalization of around 1.2 billion Euros, Asseco is one of the largest European software companies.

SOURCE Matrix42