MassMutual Retirement Services Call Center Wins Gold Award for 'Creating a Culture That Inspires World-Class Excellence'

SPRINGFIELD, Mass., July 6 /PRNewswire/ -- The MassMutual Retirement Services Division's Call Center has earned the first-place gold award from the International Quality and Productivity Center (IQPC) for "Best Job Creating a Culture That Inspires World-Class Excellence." This is the third consecutive year that MassMutual is among the Best in Class winners. Gordon Pullan, assistant vice president and head of MassMutual's Retirement Services Call Center, accepted the award on behalf of MassMutual at the IQPC's 11th Annual Call Center Excellence Awards held in June in Las Vegas.

The Call Center Excellence Awards were established by the International Quality and Productivity Center to recognize and promote the most innovative solutions and best practices in the call center industry. MassMutual is the first recipient of the award for "Best Job Creating a Culture That Inspires World-Class Excellence," a new category this year.

"This award exemplifies MassMutual's goal of simplifying retirement, one participant at a time," states Elaine Sarsynski, executive vice president of MassMutual's Retirement Services Division and chairman and CEO of MassMutual International LLC. "By recognizing professional achievement, great teamwork and a focus on the needs of our participants, our call center has created a culture of service excellence. We couldn't be more proud."

"We had a record-breaking year for award submissions, making it clear that call center operations and innovation are highly valued," says Lisa Schulman, executive producer and sector leader of IQPC. "MassMutual's demonstrated commitment to creating a culture that truly lives and breathes service sets a great example for the industry," she adds.

MassMutual's Retirement Services Call Center is staffed with professionals who are trained to assist individuals in managing their MassMutual retirement account, from questions about investment options under the plan to taking full advantage of matching contributions. Call Center associates also offer "roll-in" service so customers can consolidate savings from other qualifying retirement accounts to achieve a more holistic picture of their overall retirement savings.

For more information about MassMutual Retirement Services, please contact your MassMutual representative or call MassMutual at 1-866-444-2601.

About MassMutual

MassMutual's Retirement Services Division has been serving retirement plans for more than 60 years. It offers a full range of products and services for corporate, union, nonprofit and governmental employers' defined benefit, defined contribution and nonqualified deferred compensation plans. It serves approximately one million participants.

Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders.  The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyholders every year since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company's strong and growing network of financial professionals helps clients make good financial decisions for the long-term.

MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) [of which Retirement Services is a division] and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, Inc., member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB.

For more information, visit massmutual.com.

About the International Quality & Productivity Center (IQPC)

IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney and Toronto.

SOURCE MassMutual Retirement Services

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