Maryland Health Care Commission Names Kaiser Permanente 2014 Best HMO Plan

ROCKVILLE, Md., Dec. 22, 2014 /PRNewswire-USNewswire/ -- Maryland Health Care Commission's (MHCC) 2014 Quality Report ranked Kaiser Permanente of the Mid-Atlantic States as the highest scoring health maintenance organization (HMO) in the state of Maryland and recognized the organization as a Top Performer. The health plan received the highest score for Overall Performance, surpassing all other HMO plans offered.

"We are delighted to receive this year's Top Performer award from the Maryland Health Care Commission," says Bernadette Loftus, MD, Associate Executive Director for The Permanente Medical Group. "Our more than 1,000 excellent Permanente physicians deliver the highest quality, most convenient care offered across DC, Maryland and Virginia. This award from MHCC, on top of all the other quality and service awards we have received this year, is additional validation of our Number 1 position among all health plans in this geography." The detailed quality and performance comparisons are sponsored by the U.S. Department of Health & Human Services and remain a trusted measurement of patient-centered care and healthcare research.

Kaiser Permanente's scores exceeded the ratings of six other health plans in the category of Overall Rating of Health Benefit Plan, surpassing both the statewide and national average. In addition to performing well in listed categories, KPMAS is working with the MHCC to evaluate new areas for improvement and ways to provide high quality, value-based care for Kaiser Permanente members.

The Top Performer designation was rated on two initiatives, Member Experience and Satisfaction. One of the measures is coordination of care, which is determined by the percentage of adult members who said their personal doctor is "always" informed and up-to-date on the care they receive from health providers. Kaiser Permanente scored 85 percent compared to the Maryland HMO/POS average of 77 percent.

Kaiser Permanente received scores above the state average in the following measures:

Getting Needed Care
Getting Care Quickly
How Well Doctors Communicate
Customer Service
Claims Processing
Shared Decision Making
Plan Information On Costs
Health Promotion and Education
Coordination of Care
Rating of All Health Care
Rating of Personal Doctor
Rating of Specialist Seen Most Often
Rating of Health Benefit Plan

Consumers may use the 2014 Quality Report as a resource to identify health care providers in the state of Maryland and to determine which plan meets their individual needs

About Kaiser Permanente of the Mid-Atlantic States
Kaiser Permanente of the Mid-Atlantic States region, headquartered in Rockville, Maryland, provides and coordinates complete health care services for more than 520,000 members through 29 medical centers in Maryland, Virginia, and Washington, D.C. Founded in 1980, Kaiser Permanente of the Mid-Atlantic States is a total health organization comprising Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., and the Mid-Atlantic Permanente Medical Group, P.C., an independent medical group that features more than 1,000 physicians.

Kaiser Permanente of the Mid-Atlantic States was ranked in the nation's 20 top commercial health plans and 10 top Medicare health plans — and the No. 1 Commercial and Medicare plan for Maryland, Virginia, and Washington, D.C. — by "NCQA Health Insurance Plan Rankings 2014-2015 Private." For more information about Kaiser Permanente of the Mid-Atlantic States, visit kp.org or follow us on Twitter, twitter.com/KPMidAtlantic.

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SOURCE Kaiser Permanente of the Mid-Atlantic States

Related Links

http://www.kp.org