MarketTools Presents 'Transforming Feedback Into Profits': Voice of the Customer Webinar September 14, 2010
Customer Contact Center Veteran Martha McGraw and MarketTools' Justin Schuster Present Best Practices for Capturing and Acting on Customer Feedback in the Contact Center
SAN FRANCISCO, Sept. 9 /PRNewswire/ --
What: |
Webinar on Transforming Feedback into Profits: Best Practices for Capturing and Acting on Voice of the Customer (VOC) Feedback in the Contact Center, presented by MarketTools, Inc., the leading provider of software and services for enterprise feedback management (EFM) and market research. |
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When: |
Tuesday, September 14, 2010 at 2:00 PM EDT / 11:00 AM PDT |
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Where: |
Register here: http://bit.ly/cgW8P8 |
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Featuring: |
Justin Schuster, Vice President of Enterprise Products, MarketTools, Inc., Presenter |
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Martha A. DeGraw, Vice President, Product Management, West Interactive Corp., Presenter |
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Erik K Linask, Group Editorial Director, TMCnet, Moderator |
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Topics Covered: |
Best practices for using your contact center to capture critical customer satisfaction information, including: |
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Additional |
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About MarketTools, Inc.
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™, MarketTools.com™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit www.markettools.com.
SOURCE MarketTools, Inc.
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