Marcone to Serve as Distributor of Samsung Parts for Units More Than Three Years Old

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Jun 07, 2023, 08:30 ET

Partnership reflects parts for equipment beyond manufacturer's warranty

ST. LOUIS, June 7, 2023 /PRNewswire/ -- Marcone Group, the leading repair parts distributor across North America, announced today a strategic partnership with Samsung to supply parts on equipment beyond the manufacturer's warranty.

The announcement further deepens this long-standing relationship and reflects the value Samsung obtains from Marcone Group's vast distribution network and artificial intelligence technology, which provides a 99.5% ship-clean rate, next-day ground shipping to 93% of the U.S. and 100% two-day ground shipping nationwide. This is made possible by leveraging its 200 locations, including 14 distribution centers across multiple time zones, to fulfill customer orders with speed and accuracy.

Samsung's decision represents an important growth milestone for Marcone Group, which expects further growth of its $2 billion in annual sales as it continues to transform the residential appliance repair market. It's also good news for Marcone Group customers, particularly those in the home warranty sector, who have a specific focus on older appliances and HVAC systems. (Samsung memo to customers follows press release).

Samsung customers will have access to account management tools, a dedicated account manager and an exclusive toll-free hotline. Customers can view an online catalog and place orders at marcone.com, which was recently relaunched to offer visitors more details about distribution reach and insights into the technologies that set the company apart.

Since late 2021, Marcone Group has expanded from a home appliance parts company to include HVAC, plumbing, commercial kitchen and pool and spa segments. It now offers products from each of those verticals across an ever-growing set of locations that range from coast to coast and into Canada, making the company the largest distributor of OEM parts in North America.

"Marcone Group's expansion into new industries reflects a desire for better, technology-driven solutions that improve distribution efficiency and effectiveness," said Chief Executive Officer Avichal Jain. "Our infrastructure and expertise have flourished in filling that need. The future for Marcone Group is bright, indeed."

About Marcone Group
Marcone Group is an authorized distributor for major brands such as Whirlpool, Electrolux, General Electric, Maytag, Bosch, Samsung, L-G and many more. Through its vast distribution network, Marcone Group and its subsidiaries supply the largest inventory of original replacement parts in the country for household appliances, HVAC and plumbing systems and more. Marcone Group exports globally and operates a comprehensive training institute offering quality business and technical training. Headquartered in St. Louis, Marcone Group operates more than 200 facilities and serves approximately 43,000 technician customers. For more information, visit www.marcone.com.

Media Contact:
Mary Jo Hann
Marcone HVAC
Cell: 847.833.5223
[email protected]

SOURCE Marcone