Louisiana FCA US Technicians Billedeaux and Richardson Earn Mopar 'Top Tech' Honors

News provided by

Feb 05, 2015, 10:00 ET

AUBURN HILLS, Mich., Feb. 5, 2015 /PRNewswire/ --

John Richardson, from Brown Chrysler Dodge Jeep (Minden, Louisiana),recently earned prestigious Mopar "Top Tech" awards, bestowed upon FCA US LLC technicians who provide elite customer service. Richardson was among the top 27 technicians out of more than 20,000 eligible participants to earn 2014 Mopar "Top Tech" honors.

Dustin Billedeaux, from Mark Dodge Chrysler Jeep(R) (Lake Charles, Louisiana), recently earned prestigious Mopar "Top Tech" awards, bestowed upon FCA US LLC technicians who provide elite customer service. Billedeaux was among the top 27 technicians out of more than 20,000 eligible participants to earn 2014 Mopar "Top Tech" honors.

Louisiana natives Dustin Billedeaux and John Richardson are among the top 27 FCA US LLC technicians out of more than 20,000 eligible participants to be recognized as a Mopar "Top Tech"
Mopar "Top Tech" Program honors technicians who provide an elite level of service at FCA US dealerships
Award included a trip and tour of FCA US headquarters in Auburn Hills, Michigan, for Billedeaux and Richardson and special access to the North American International Auto Show in Detroit
The pair of Louisiana-based FCA US technicians also were honored at the 2014 Mopar "Top Tech" banquet in Metro Detroit

Dustin Billedeaux and John Richardson, technicians at Mark Dodge Chrysler Jeep_® (Lake Charles, Louisiana) and Brown Chrysler Dodge Jeep (Minden, Louisiana), respectively, recently earned prestigious Mopar "Top Tech" awards, bestowed upon FCA US LLC technicians who provide elite customer service. Billedeaux and Richardson are among the top 27 technicians out of more than 20,000 eligible participants to earn 2014 Mopar "Top Tech" honors.

The Mopar "Top Tech" Program, reintroduced for 2014, rewards technicians who maintain and repair vehicles in a quick and efficient manner, delivering superb customer service. Techs are also recognized for their proficiency in areas including training and diagnostic capability.

Sulphus native Billedeaux and Ruston resident Richardson displayed a consistently high level of commitment and dedication in the service lane. As part of the Mopar "Top Tech" program, Billedeaux and Richardson were treated to a two-day, all-inclusive trip to FCA US headquarters in Auburn Hills, Michigan, with activities including a tour of developmental labs and the FCA US wind tunnel, a visit to the Sterling Heights (Michigan) Assembly Plant, industry preview access to the North American International Auto Show in Detroit and recognition from Pietro Gorlier, President and CEO - Mopar Brand Service, Parts and Customer Care, FCA - Global, at the 2014 Mopar "Top Tech" awards banquet in Metro Detroit.

"Dustin Billedeaux and John Richardson are two of our superstars of the service lane, technicians who keep customers coming back to our FCA US dealerships," said Gorlier. "It is truly a great honor to receive one of only 27 Mopar 'Top Tech' Awards handed out in 2014. We thank these two FCA US technicians for their elite customer service and the teams at Mark Dodge Chrysler Jeep and Brown Chrysler Dodge Jeep for nurturing a fantastic work environment in which technicians such as these can thrive."

Mopar Brand
Mopar (a simple contraction of the words Motor and PARts) was trademarked in 1937 with the launch of an antifreeze product but truly made its mark in the 1960s during the muscle-car era. From Mopar Performance Parts to enhance speed and handling for both road and racing use, the brand soon expanded to include technical service and customer support.

Today, Mopar is FCA's service, parts and customer-care brand and distributes more than 500,000 parts and accessories in more than 130 markets, integrating service, parts and customer-care operations in order to enhance dealer and customer support worldwide. Mopar is the source for genuine parts and accessories for FCA brands.

Mopar parts are unique in that they are engineered with the same teams that create factory-authorized vehicle specifications for FCA vehicles – a direct connection that no other aftermarket parts company can provide. A complete list of Mopar accessories and performance parts is available at www.mopar.com.

Mopar-first Features
Mopar has introduced numerous industry-first features including:

Vehicle-information apps: first to introduce smartphone vehicle-information applications, a new channel of communication with customers
Electronic owner manuals: first to introduce traditional owner manuals in a DVD and brief user-guide format. First to offer complete vehicle-information kits in Spanish
Wi-Fi: first to offer customers the ability to make their vehicle a wireless hot spot
Wireless charging: first to introduce in-vehicle wireless charging for portable devices
Electronic Vehicle Tracking System (EVTS): first to market with interactive vehicle tracking device that sends owner a text when vehicle is driven too fast or too far based on pre-set parameters
wiAdvisor: first to provide factory-connected tablet technology in the service lane for instant vehicle diagnosis
wiTech: first to support vehicle diagnosis and software updates leveraging off-the-shelf personal computers and a dedicated wireless tool network
2011 Mopar Challenger Drag Pak: first to introduce a 500-plus cubic-inch V-10 drag-race package car

Photo - http://photos.prnewswire.com/prnh/20150130/172590
Photo - http://photos.prnewswire.com/prnh/20150130/172589

SOURCE FCA US LLC