'Lost' Phone Experiment Reveals the One Tip That Will Triple the Chances of Getting Back Your Lost Smartphone this Summer

To help arm consumers against this summer surge, Asurion purposefully "lost" smartphones in three major cities across the U.S. to test the likelihood of them being returned. The result: Locked phones featuring a contact number on the device's lock screen were three times more likely to be returned to their owners.

Seventy-one percent of Americans lock their smartphones with passcode, fingerprint or facial recognition protection. However, less than 1 in 4 say their screens are password protected with contact information featured on the screen, according to a recent Asurion survey¹.

"It's great that a majority of Americans keep their phones locked with a passcode, but that makes it nearly impossible for a good Samaritan to return it to you," said Bettie Colombo, Asurion spokesperson. "Adding an image on the lock screen that includes an 'if lost' contact number or email address makes it easier for someone to return it to you. Our data shows this simple trick will greatly increase your chances of getting your phone back if you lose it."

Asurion, which provides device protection and tech help services to millions of wireless customers, left smartphones at key summertime hotspots in Los Angeles, New York City and Atlanta, including the beach, popular parks, and on public transit to emulate common real-life summer scenarios for tourists and locals. Half of the phones were left with the screen locked with a contact number displayed right on the screen for easy return, while the other half were left unlocked with a contact phone number listed within the phone's contact list.

Asurion tech experts tell us how to keep your device safe this summer:

• Add Your Contact Info to Locked Screen: Add your contact number or email address to any photo. Easiest way is to take an Instagram Story with your photo choice and add in contact info. Download the image to your phone. From there, go to Settings – Wall Paper and Themes. Select your downloaded image, then press Set as Wallpaper – Lock Screen.
• Enable Find My Phone or Similar Service: Many people assume this is automatically activated with every phone, but it needs to be manually turned on in their phone settings.
• For iPhone, go to Settings, tap on your name at the top of the Settings list, then tap iCloud, and look for Find My iPhone to confirm it's on. Set "Send Last Location" to ON. This will automatically send the phone's location to iCloud any time that the iPhone's battery is critically low.
• For Android, download an app from the Play store, such as the Google app Find My Device.  Then just follow the set up directions once downloaded.
• Don't Assume the Worst: Many people don't call the establishment where they accidentally lost or left their phones, thinking there's little chance of getting them back.  During Asurion's experiment, it heard from many organizations that had drawers full of lost phones waiting for owners to reclaim them. 

About Asurion
Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.

¹Random double-opt in online survey of 1,759 U.S. adults with a smartphone, conducted June 5-8, 2018 for Asurion.

SOURCE Asurion

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