Lithium Celebrates Customer Innovations with 2016 Lithy Award Winners

Category

Description

Winner

Finalists

Total Community All Star:

Recognizes the company that leveraged both Community and Lithium Response for a stellar digital strategy.

Fitbit, TELUS  

Marketing Champion:

Recognizes the company with the most creative and effective marketing strategy for activating their Community, influencers and superfans.

Alteryx
Alteryx is a provider of data blending and advanced analytics software. 
Alteryx created a bold awareness and adoption campaign for their Community launch, leveraging gamification, contests, swag and hangouts to build engagement, generating 14,000 posts and more than 1,000 solutions in just 6 months. 2016 Lithy Submission 

FOX Sports, Post Office UK  

Social ROI Titan:

Recognizes the company with the most impactful business metrics across Community, Lithium Response and other social platforms.

H&R Block
H&R Block is the world's largest tax services provider. 
H&R Block's community generated more than $4.3 million in services in the past four tax seasons, with $2.9 million in the past year. 2016 Lithy Submission 

FOX Sports, Post Office UK  

Excellence in Customer Satisfaction:

Recognizes the company that achieved significant increase in customer engagement, loyalty and lifetime value.

TELUS
TELUS is Canada's largest provider of wireless and Internet services.
TELUS generated a 90% net recommend score on their community, and using Lithium Response was able to respond to 80% of Twitter conversations in 35 minutes or less. 2016 Lithy Submission

Comcast, Scottish Power  

Support Savings MVP:

Recognizes the company that has best demonstrated significant cost efficiencies for their business.

Cisco
Cisco is a worldwide IT provider that designs, manufactures and sells networking equipment. 
Cisco's community generated more than $50 million in case deflection savings in 2015. 2016 Lithy Submission

AT&T, Fido  

Community Design of the Year:

Recognizes the community with the most impressive and engaging community design as well as a beautifully designed UI across devices.

Skype 
Skype is an application that provides text, voice and video services. 
Skype's responsive community achieved a 23% increase in mobile registrations across all devices and 84% more images uploaded by implementing the new media experience. 2016 Lithy Submission

Google, Telkom  

Regional Star: North America

Fitbit 
Fitbit offers compact, wireless, wearable sensors that track a person's daily activities in order to promote a healthy lifestyle. 
Fitbit saw a 225% increase in ROI for their community and 150 times more contact volume than 3 years ago by using Lithium Response. 2016 Lithy Submission

Regional Star: EMEA

Telkom  
Telkom is a wireline and wireless telecommunications provider in South Africa, and operating in more than 38 countries across the African continent. 
Telkom's use of personification and a polished community design generated more than 624,000 page views and 151,000 unique visitors. 2016 Lithy Submission

Regional Star: Asia Pacific

Optus 
Optus is Australia's second largest telecommunication provider, offering a broad range of communications services to over 10 million customers. 
Optus saw 13% sales conversion, contributing to more than $400,000 of annualized revenue, 350,000 incremental call deflections, and a 230% increase on Opex savings. 2016 Lithy Submission