LinkNet and Amdocs Extend Customer Care and Billing Solution Agreement

ST. LOUIS, Aug. 19, 2013 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that LinkNet, Indonesia's largest cable operator, has signed a multi-year license and services extension for Amdocs CES Multi-Play Smart Pack, a pre-integrated customer care and billing solution for cable operators with convergent offerings. 

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LinkNet, which conducts business under the First Media brand, is one of Indonesia's leading fixed broadband and Pay-TV service providers, delivering high-speed Internet services to residential, retail and business customers. LinkNet determined that Amdocs Smart Pack met its needs for an integrated subscriber management system that can support rapid business growth and greater complexity.

"Today's agreement builds on our existing partnership with Amdocs, supporting the rapid growth in our customer base and at the same time allowing us to further extend our product offerings," said Desmond Poon, chief technology officer of LinkNet.  "In particular, Amdocs provides added flexibility to roll out new service offerings, customer promotions and delivery platforms."

"Amdocs Multi-Play Smart Pack provides real value for service providers such as LinkNet by incorporating pre-integrated customer-centric care and billing – providing a single view of the customer at all points," said Rebecca Prudhomme, vice president of product and solutions marketing for Amdocs.  "By upgrading to the latest Smart Pack version, LinkNet benefits from enhanced functionality that guides call agent decisions, thus reducing errors and improving the customer experience. Other benefits include rules-driven service, pricing and promotions business policies to streamline the order-taking process."

Supporting Resources

• Learn more about Amdocs CES Multi-Play Smart Pack
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About Amdocs

For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at www.amdocs.com

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012 and our quarterly 6-K forms furnished on February 12, May 16 and August 12, 2013.

SOURCE Amdocs

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