Leading national businesses recognize FPL for outstanding customer service

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Apr 10, 2017, 12:00 ET

JUNO BEACH, Fla., April 10, 2017 /PRNewswire/ -- Florida Power & Light Company (FPL) today announced that it has been recognized by the Edison Electric Institute (EEI) with its 2017 National Key Accounts Award for Outstanding Customer Service – Sustained Excellence for its continued leadership in providing outstanding service to multi-site customers. This is the fourth time the company received the award, which was presented during EEI's spring National Key Accounts Workshop in Phoenix on April 8.

"At FPL, we are relentlessly focused on providing our customers with exceptional service each and every day," said Marlene Santos, vice president of Customer Service for FPL. "This award is a testament to our team's efforts and we are humbled to be recognized once again by some of the nation's leading companies."

The award for Outstanding National Key Accounts Customer Service is presented to regulated energy companies that have developed or maintained exceptional programs based on quality customer service. Votes are cast by approximately 700 EEI National Key Accounts customers representing a wide variety of industries.

FPL's nationally-recognized accounts team provides outstanding service to more than 46,000 multi-site customer accounts across its 35-county service area, working closely with customers to deliver on their account management needs from reliability to energy efficiency and more.

"With customer needs evolving rapidly, building and maintaining close relationships are more critical than ever," said Tom Kuhn, EEI president. "Florida Power & Light Company is leading the way by providing exceptional service and helping business customers thrive in a competitive marketplace."

FPL delivers electric service that is cleaner and more reliable than ever before at a price that's lower than it was 10 years ago and among the lowest in the nation. The company continues to make smart, long-term investments in advanced infrastructure and cost-saving efficiencies to deliver tangible benefits to its customers.

The awards for Outstanding National Key Accounts Customer Service were established by the Customer Advisory Group, a group of 25 national chain customers that provide feedback, guidance, and support to EEI's National Key Accounts program. EEI's National Key Accounts is a customer-oriented program where leading multi-site customers and energy company account representatives collaborate to develop efficient energy management strategies that can be integrated into facilities nationwide.

Florida Power & Light Company
Florida Power & Light Company is the third-largest electric utility in the United States, serving approximately 4.9 million customer accounts or an estimated 10 million people across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 25 percent lower than the latest national average and, in 2016, was the lowest in Florida among reporting utilities for the seventh year in a row. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all utilities nationwide. The company received the top ranking in the southern U.S. among large electric providers, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction Study(SM), and was recognized in 2016 as one of the most trusted U.S. electric utilities by Market Strategies International. A leading Florida employer with approximately 8,900 employees, FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune's 2017 list of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.

SOURCE Florida Power & Light Company