Leading Manufacturer of Industrial Equipment Selects ClickSoftware to Optimize Mobile Workforce Management

BURLINGTON, Mass., July 29 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (Nasdaq: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, announced today that it will provide its award-winning solutions for resource scheduling and mobility to a leading manufacturer of industrial equipment. The news reflects ClickSoftware's growing traction in the market for solutions that can help energy companies and their suppliers reduce costs without sacrificing service.

ClickSoftware solutions will optimize the scheduling and dispatching for hundreds of field service representatives allowing the organization to provide service that exceeds customer expectations without incurring additional cost. ClickSchedule will quickly and efficiently create optimal service schedules that meet both goals of delivering superior service and maximizing revenue. ClickMobile will enable effective communication, management and monitoring of service teams once they are in the field, improving effectiveness and reducing administrative costs significantly.

The need for best-in-class service and maintenance is especially critical in the fields of energy, including utilities and oil and gas development and delivery. Whether rocked by summer thunderstorms, winter ice storms or other disasters, energy companies -- and the suppliers who serve them -- need resources to maintain, repair and service equipment and customers whenever and wherever that may be. At the same time, the costs of deploying and managing a service force at that level in-case can be too high. Those considerations of resources and costs need to be well balanced hence the need for ClickSoftware solutions and expertise.

"For organizations where every minute of downtime is measured in millions of lost dollars, the need to have the right resources in the right place at the right time is critical," said Hannan Carmeli, President and Chief Operating Officer of ClickSoftware. "Our experience in successfully implementing optimized scheduling and mobility solutions is second-to-none, a fact that was recognized by this organization. We welcome them to our growing community of energy and energy-related customers and to support their outstanding commitment to better, smarter service."  

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The Company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to its customers from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

SOURCE ClickSoftware Technologies Ltd.

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