LanguageLine Solutions® Wins Gold in Best in Biz Awards 2017
Company takes top prize with revolutionary LanguageLine InSight® video-interpretation solution, which provides one-touch connection to over 9,000 professional interpreters
MONTEREY, Calif., Nov. 30, 2017 /PRNewswire/ -- LanguageLine Solutions® has been named a gold winner in the Most Innovative Service of the Year category in the Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.
The company took home the award for its revolutionary video remote interpreting (VRI) application, LanguageLine InSight®, a breakthrough on-demand technology that empowers clients to provide outstanding service and exceptional care to limited-English-proficient, deaf, and hard-of-hearing populations.
Accessible via tablet, smartphone, or PC, InSight replaced the need for phone lines or specialized equipment when it was released a year ago. Every InSight session is natively encrypted, which ensures privacy and eliminates the need for VPN tunnels.
The application enables fast, one-touch access to more than 9,000 professional linguists, who provide interpreting via live video in 35 top languages (including American Sign Language) and audio-only interpreting in 240 languages. InSight's video component facilitates full understanding through both spoken and visual communication, which reduces the risk of misunderstanding by capturing body language and facial expressions.
InSight allows users to rate their completed session and provide the LanguageLine team with valuable instant feedback. Over the course of hundreds of thousands of InSight calls, users have given an average score of 4.6 stars (out of a possible five).
"It is a tremendous honor to receive the highly coveted Best in Biz Award," LanguageLine Solutions President and CEO Scott W. Klein said. "InSight was an incredibly ambitious solution when it was released a year ago. We are thrilled that it is having the desired impact in alleviating language and cultural barriers for the communities we serve."
Each year, Best in Biz Award entrants extend across a spectrum, from some of the most innovative local start-ups to the most recognizable global brands from across North America.
Since 2011, winners of Best in Biz Awards have been determined based on scoring from independent judging panels composed of prominent editors and reporters from some of the most respected newspapers, TV outlets, and business, consumer, technology and trade publications in North America.
About LanguageLine
LanguageLine Solutions has been the global leader in innovative language-access solutions since 1982. The company provides the highest quality phone, video remote, and onsite interpreting, as well as translation, localization, and testing and training for bilingual staff and interpreters. Trusted by more than 27,000 clients to enable communication with the limited English proficient, deaf, and hard-of-hearing communities, LanguageLine delivers the industry's fastest and most dependable access to highly trained, professional linguists in more than 240 languages, 24 hours a day, seven days a week, 365 days a year. LanguageLine facilitates more than 33 million phone, video, and onsite interactions every year, which amounts to a new connection every second.
Media contact:
Scott Brown
[email protected]
831-648-5452
SOURCE LanguageLine Solutions
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